Operations Specialist
GTT
Oakland, CA
JOB DETAILS
LOCATION
Oakland, CA
POSTED
6 days ago
Primary Job Title: Operations Specialist
Alternate / Related Job Titles:
- HR Operations Specialist
- HR Contact Center Specialist
- Human Resources Operations Analyst
- Workforce Operations Coordinator
Location & Onsite Flexibility:
Oakland, CA — Hybrid (primarily remote with onsite presence at Oakland General Office approximately once per week)
Oakland, CA — Hybrid (primarily remote with onsite presence at Oakland General Office approximately once per week)
Contract Details
Position Type: Contract
Contract Duration: 10 months
Start: As Soon As Possible
Pay Rate: $30 – $32 per hour
Contract Duration: 10 months
Start: As Soon As Possible
Pay Rate: $30 – $32 per hour
Important Rate Notice:
Manager has a strict budgeted bill rate (vendor bill rate, inclusive of MSP fee).
Do not submit candidates above this rate — submissions exceeding the maximum will be rejected.
Only local candidates within the Greater San Francisco/Bay Area will be considered.
Job Summary
The Operations Specialist provides high-volume HR operations and contact center support for employees, contractors, and internal stakeholders. This role supports core HR processes including onboarding/offboarding, employment eligibility verification, records maintenance, and HR policy compliance.
The ideal candidate brings strong customer service, HR operations experience, and the ability to work efficiently and accurately in a fast-paced environment while handling highly confidential employee data.
Responsibilities
HR Operations Support
- Provide HR contact center support for employees.
- Handle calls, tickets, and online transactions in a high-volume environment.
- Support contractor onboarding and offboarding processes.
Compliance
- Support employment eligibility verification activities.
- Monitor contingent workforce supplier status.
- Ensure adherence to HR policies and compliance requirements.
Records Maintenance & Reporting
- Enter, update, and maintain employee and organizational records with a high level of accuracy.
Process Improvement
- Identify, suggest, and implement process improvements to increase operational efficiency.
Requirements
Required Skills
- Minimum 3 years of HR operations support experience.
- Experience evaluating tickets, online transactions, and phone-based requests with strong attention to detail.
- Experience working with a variety of computer systems and basic office applications.
- SAP experience, HR systems exposure, and customer service experience.
- Ability to work efficiently in a high-volume environment requiring accuracy and confidentiality.
- Proven experience handling highly confidential employee data.
Additional Qualifications
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
Work Environment & Equipment
- Hybrid role with primarily remote work.
- Must be located within the Greater San Francisco/Bay Area and able to report onsite as needed.
- Workers must be able to use a personal or supplier-issued laptop with Citrix (remote) access.
- Role requires dual monitors; the client will reimburse for one monitor with pre-approval.
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401(k) Retirement Plan
Client Information
Our client is an AA/EEO employer that actively pursues and hires a diverse workforce. The company is a leading natural gas and electric energy provider, serving millions of customers and supporting communities through reliable energy delivery.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American–owned company based in Alaska. GTT supports inclusive workplaces and partners with Fortune 500 organizations across banking, insurance, financial services, technology, utilities, life sciences, and retail throughout the U.S. and Canada.
Job Number: 26-00772
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About the Company
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