Operations Specialist – Mortgage Warehouse

Operations Specialist – Mortgage Warehouse

Job Summary: Talent Software Services is in search of a Project Manager: Customer Success, Implementations for a contract position in Cincinnati, OH. The opportunity will be six months with a strong chance for a long-term extension.

Position Summary: We are seeking a highly analytical and proactive Operations Specialist to support our Speciality Servicing Group, with an initial focus on the Mortgage Warehouse line of business. This role sits within Commercial Loan Servicing (CLS) and supports a diverse portfolio including SBA, traditional commercial loan servicing, specialty finance, and GL reconciliation.

Primary Responsibilities/Accountabilities:

• Support operational activities within the Mortgage Warehouse line of business, ensuring accuracy, timeliness, and compliance.
• Analyze and interpret complex servicing requests, identifying risks, gaps, and operational impacts.
• Partner with line of business leaders and relationship managers to understand client needs and deliver effective operational solutions.
• Perform and review general ledger (GL) reconciliations and ensure financial integrity of servicing records.
• Exercise sound judgment and critical thinking when evaluating non-routine transactions and exception scenarios.
• Confidently escalate issues and push back when necessary to protect operational controls and client outcomes.
• Contribute to process improvements that enhance efficiency, risk management, and service quality.

Qualifications:

• 5+ years of experience in Commercial Loan Operations or Loan Servicing within a banking environment.
• Strong understanding of commercial lending products and servicing workflows.
• Experience supporting Mortgage Warehouse, specialty finance, or similar complex lending verticals preferred.
• Demonstrated ability to perform GL reconciliations and maintain financial accuracy.
• Proven critical thinking and analytical skills — able to assess requests beyond surface-level execution.
• Strong communication skills with the confidence to challenge assumptions and provide constructive pushback.
• Ability to operate with urgency in a high-touch, high-value client environment.
• Self-starter capable of ramping quickly (60–90 day onboarding expectation).

Preferred:

• Operational maturity and business acumen.
• Ability to connect line of business objectives with operational execution.
• Strong ownership mindset and accountability.
• Comfort working in a growing, evolving specialty servicing environment.