The Operations Specialist is responsible for managing customer orders end-to-end, serving as the primary point of contact from order intake through fulfillment and post-installation support. This role coordinates customer communication, purchasing, and scheduling activities to ensure timely, accurate execution while supporting a streamlined, high-accountability operating model.

Role and Responsibilities

·        Follow and enable a culture where Arizona Appliance and Home Core Values come to life.

·        Serve as the primary point of contact for customer inquiries and order-related questions.

·        Manage customer orders from intake through completion, ensuring accuracy and timeliness.

·        Place and track purchase orders with vendors and suppliers.

·        Coordinate delivery and installation schedules with internal teams and external partners.

·        Proactively communicate order status, delays, and changes to customers and internal stakeholders.

·        Resolve customer issues and escalations end-to-end, ensuring resolution and follow-up.

·        Maintain accurate system records, documentation, and order data.

·        Manage multiple active orders and priorities simultaneously in a fast-paced environment.

·        Collaborate with Sales, Warehouse, Install, and Vendor partners to support smooth execution.

·        Coordinate all service and warranty work for customer.

Qualifications and Education Requirements

·        High School diploma or GED required.

·        Experience in customer service, order coordination, purchasing, scheduling, or related operations roles.

·        Strong organizational and time-management skills.

·        Excellent attention to detail and accuracy.

·        Ability to manage multiple priorities and deadlines.

·        Strong written and verbal communication skills.

·        Experience working with order management, ERP, or CRM systems.

·        Proficient in Microsoft Office; strong Excel skills preferred.

Preferred Skills

·        Experience supporting construction, flooring, or interiors-related operations.

·        Vendor coordination or logistics experience.

·        Experience operating in a lean or consolidated role environment.

Additional Notes

Office-based role with occasional interaction with warehouse, installers, or vendors. May require occasional lifting or handling of samples or documentation. Standard working hours with flexibility to address customer or operational needs.

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