Operations Quality Control Coordinator
Beacon Hill
Chicago, IL
Our client is seeking a detail-oriented operations professional to support workflow compliance and quality control within a case and workflow management system. While documented policies and workflows are in place, this role focuses on ensuring those processes are being followed consistently in day-to-day execution.
This position will spend most of its time in the system reviewing activity, validating that required steps are completed, cases are opened and closed correctly, and communication standards are being followed. The ideal candidate has an operations or quality control background, is highly process-driven, and enjoys bringing consistency and accountability to established workflows.
Key Responsibilities
- Conduct regular, ongoing quality control reviews to ensure workflows and procedures are followed accurately
- Verify that cases or records are opened, updated, and closed according to defined standards
- Confirm required documentation, notes, and status updates are completed correctly
- Review activity to ensure communication protocols and documentation expectations are met
- Identify errors, gaps, or deviations from established processes and flag them for correction
- Track recurring issues and support operational leaders with visibility into compliance trends
- Maintain clear records of findings and follow-up actions
- Serve as a day-to-day operational resource related to workflow and process adherence
Qualifications & Experience
- 1+ years of experience in operations, quality control, compliance, or process-driven administrative roles
- Strong attention to detail and comfort reviewing work for accuracy and completeness
- Experience working in workflow-based systems, CRMs, or case management tools, Litify a plus
- Ability to follow defined procedures and apply them consistently
- Clear written communication skills and comfort providing factual, objective feedback
- Ability to work independently within structured guidelines
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)