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Operations - Process Manager

Iconma

Richmond, VA

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Change Management, Communication Skills, Continuous Improvement, Cross-Functional, Delivery Management, Detail Oriented, Documentation, Establish Priorities, Finance, Frequently Asked Questions (FAQ), Genetics, Health Plan, Needs Assessment, Negotiation Skills, Operational Support, Operations Management, Operations Processes, Organizational Skills, Plan Meetings, Problem Solving Skills, Process Management, Project Tracking, Project/Program Coordination, Standard Operating Procedures (SOP), Time Management
LOCATION
Richmond, VA
POSTED
4 days ago
Our Client, a Financial company, is looking for an Operations - Process Manager for their Richmond, VA location.
 
Responsibilities:
  • Training & Certification: Meticulously manage the lifecycle of our interviewer community's readiness. This includes coordinating and tracking the enrollment, completion, and compliance of all required interviewer training modules and certification programs.
  • Audit & Reporting: Maintain accurate records of certified interviewers, regularly audit training completion data, and generate reports on interviewer compliance status to identify gaps and drive corrective action.
  • Support: Serve as a point of contact for interviewer inquiries related to training, certification status, and interview logistics, escalating complex issues as necessary to the appropriate stakeholders.
  • Process Management & Documentation:
  • Documentation Integrity: Take ownership of the existing library of operational and process documentation. This includes conducting periodic, scheduled audits to verify accuracy, relevance, and adherence to current standards.
  • Change Management: Proactively collaborate with team members to ensure all process documentation is updated swiftly and accurately in response to policy, strategy, or system changes.
  • Resource Development: Identify unmet resource needs within the team and the broader interviewer community. Design, develop, and implement new, high-quality standard operating procedures (SOPs), job aids, training guides, and frequently asked questions (FAQ) resources where they currently do not exist, ensuring they are accessible and user-friendly.
  • Project Support & Operations:
  • Coordination: Provide comprehensive coordination and administrative support for various team projects, tracking timelines, managing deliverables, and organizing meetings.
  • Continuous Improvement: Contribute to the overall operational excellence of the team by suggesting improvements to existing processes, tools, and workflows to enhance efficiency and the interviewer experience.
 
Requirements:
  • 2-4 years experience in project coordination, recruitment ops, or a heavy process-oriented role
  • Efficient in Google G-Suite
  • Superior time management, organization and prioritization skills
  • Proven capability to work independently and on a multi-functional team
  • Excellent communication, negotiation and influencing skills
  • Exhibit a high level of personal ownership, confidentiality and flexibility
  • Ability to quickly and effectively adapt to change
  • Proven problem solving, analytical and decision making skills
  • Ability to embrace new systems and process enhancements
  • Strong attention to detail
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/