Operations Manager - Warehouse & Client Services

Operations Manager - Warehouse & Client Services (Inglewood, Los Angeles)

Loom Talent is recruiting an Operations Manager - Warehouse & Client Services for a client specialising in the storage and distribution of luxury products, delivering a high-end "white glove" service where quality and customer care are essential.

The Operations Manager - Warehouse & Client Services will oversee warehouse and field operations, ensuring safe, efficient, and accurate handling of inventory, deliveries, and installations. You will lead teams across shipping & receiving, drivers, installers, inventory control, and customer service, while driving operational improvements and meeting KPIs.

Key Responsibilities

• Lead and develop warehouse and field teams
• Oversee receiving, storage, inventory management and order fulfilment
• Coordinate delivery routes and installation schedules
• Implement SOPs to ensure safety, accuracy and compliance
• Monitor inventory accuracy and quality control processes
• Manage inbound and outbound shipping workflows
• Track KPIs and drive process improvements
• Resolve escalated operational or customer issues
• Support budgeting, staffing and resource planning

Requirements

• 5+ years' operations, warehouse, or logistics management experience
• Strong leadership and team management skills
• Experience with inventory/WMS systems
• Data-driven with a focus on performance improvement
• Excellent organisation, communication, and problem-solving skills
• Knowledge of safety regulations
• Ability to manage multiple priorities in a fast-paced environment

Additional Information

• Competitive salary and benefits
• On-site role in Inglewood, 5 days per week
• Applicants must live within a commutable distance