Operations Manager

Job Title: Operations Manager (HVAC / Home Services)

Compensation: $75K–$90K base + bonus potential (up to ~$100K for a top performer)

Work Model: Shelton, FT onsite

Position Summary

The Operations Manager will oversee day-to-day office and operational functions for a well-established HVAC / home services company. This is a highly operational, hands-on leadership role responsible for dispatch, customer service, administrative processes, and operational reporting. The Operations Manager will be tech-savvy, experienced in ServiceTitan, and comfortable leading office teams while partnering closely with ownership and accounting.

Why This Operations Manager Role:

• The Operations Manager will join a well-established, service-based organization with a strong reputation in the market
• This Operations Manager role is highly visible with direct access to ownership
• Opportunity for the Operations Manager to lead people, improve processes, and drive operational efficiency
• Stable environment with long-term growth potential for the Operations Manager

Key Responsibilities of the Operations Manager:

• Lead daily office and operational functions as the Operations Manager, including dispatch and customer service
• Oversee technician scheduling, routing, and workflow efficiency
• Manage and support dispatch and customer service teams (approximately 5 direct reports)
• Act as the primary ServiceTitan power user as the Operations Manager, owning workflows, reporting, and data accuracy
• Monitor and interpret operational and financial metrics such as revenue, job costing, labor efficiency, and invoicing
• Support payroll coordination, timecard approvals, invoicing, and collections
• Develop, document, and improve SOPs to drive consistency and scalability
• Serve as the operational liaison between ownership, accounting, and the office team

Preferred Experience of the Operations Manager:

• Prior experience as an Operations Manager, Office Manager, or similar leadership role within HVAC, home services, or a trades-based industry
• Strong ServiceTitan Software experience, including reporting, workflows, and admin functionality highly preferred
• Tech-savvy Operations Manager comfortable working with operational and financial systems (QuickBooks a plus)
• Experience managing dispatch and customer service teams
• Working knowledge of invoicing, collections, and general ledger concepts (no deep P&L ownership required)
• Proven leadership skills with a hands-on, process-improvement mindset

#LI-EL1

#INFEB2026