Operations Manager

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

• Ensure production, quality, and quantity requirements are consistently met while maintaining budgetary standards and following best practices

• Monitor and maintain performance, productivity, and operating costs while ensuring accurate reporting of all accounting data

• Serve as liaison between the laundry plant, customers, and HHS leadership

• Demonstrate continuous ability to maintain and/or improve customer satisfaction

• Lead and manage team member recruiting, training, development, and assignments

• Perform daily inspections and assessments and coach and counsel team members

• Analyze data and make adjustments to meet facility, budget, and compliance goals

• Drive compliance with health, safety, and industry regulatory agencies

• Establish and oversees relationships with banking institutions, insurance brokers and vendors

• Promote sales to new and existing customers along with the Distribution Director by offering services and eliminating obstacles.

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor 

• Decision Making: Ability to quickly make sound decisions and judgments 

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Bachelor’s degree in business administration or related field required; master’s preferred

• 5+ years of industrial or commercial laundry management experience

• Strong P&L and Balance Sheet knowledge and understanding

• Ability to travel 5-10% of the time

• Proficiency in Microsoft Office Suite and basic knowledge of HRIS systems

• Ability to lift weights up to 30 pounds at times.

• Ability to sit or stand the entire shift for prolonged periods of time.

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee assistance program (EAP)

• Employee resource groups (ERGs)

• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. 

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. 

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

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