Operations Manager

As Operations Manager at First Utah Bank you will be responsible for overseeing the day-to-day operational functions of the Bank, ensuring efficient, compliant, and customer-focused service delivery across all back-office operations. Assisting the Director of Operations, this role provides strategic leadership to the operations team, drives continuous process improvement and serves as a key liaison between various departments. This position is primarily performed in a standard office environment. Occasional travel to branch locations required. The role may require extended hours during peak periods such as regulatory examination preparations, system implementations, quarter or year ends.

• Directly support, manage, and supervise all exception item processing, wire transfer, ACH origination processing, daily official check reconciliations, vault cash ordering and management.
• Directly support, manage, and supervise debit card processing (primarily reconciliation) and customer fraud disputes.
• Directly support accounts payable processing.
• Directly support check adjustments, including deal direct with other financial institutions.
• Maintain and develop, where necessary, operational procedures in alignment with bank policy, regulatory requirements, and Bank objectives.
• Closely monitor daily operational workflows to ensure timeliness, accuracy, efficiency, and compliance with internal controls.
• Aid the Director of Operations in the identification and resolution of operational bottlenecks, implementing scalable process improvements.

Team Management and Development

• Participate in the hiring process for Operations Specialists.
• Train operations staff providing coaching and professional development for various skill and experience levels.
• Foster a collaborative, high-performance culture that prioritizes customer service, accuracy and accountability.
• Conduct regular performance reviews, set measurable goals, and provide support in achieving set goals for all direct reports.
• Manage staffing levels and scheduling to ensure adequate coverage across all back-end functions.
• Serve as a trainer for Retail staff; promote cross departmental collaboration between Retail and Operations.

Compliance and Risk Management

• Ensure all operations comply with applicable regulations.
• Aid the Director of Operations in the oversight of fraud detection and prevention programs, escalating issues as appropriate.

• Bachelor's degree in Business Administration, Finance, or a related field. The Bank will consider equivalent experience.
• Advanced degree or relevant banking certification preferred (AAP, APRP, NCP)
• Minimum of five years of progressively responsible experience in bank operations with at least two years of supervisory or management experience.
• Community bank experience strongly preferred.
• Comprehensive knowledge of banking regulations, deposit and lending operations, and back-office functions.
• Strong leadership skills with the ability to motivate, mentor, and develop a diverse team.
• Excellent analytical and problem-solving skills with a high degree of attention to detail.
• Strong Microsoft Excel skills
• Proficiency with banking software systems.
• Outstanding written and verbal communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

First Utah Bank pays 75% of medical and dental premiums and maintains low deductibles. We offer employer-paid disability, life, and dependent coverage as well. On top of that, we offer 20 days of PTO and 11 Paid Holidays (including your birthday!). We also match 100% of your deferral to a 401k plan, we offer tuition reimbursement, Maternal/Paternal Leave, and we have fun employee events and bring in food trucks during the year.

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