Operations Manager

About Us

Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.

Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America".

When a customer picks up the phone or sees a Pegasus representative at their facility, they know that they are dealing directly with an owner of the company. Everyone has one overriding goal: do whatever it takes to guarantee our customer’s satisfaction. It is our goal to deliver “WOW” experiences through exceeding our customer’s and employee’s expectations. We are quick to respond with care, compassion, and attention to detail. Working as a part of a world-class team to achieve great things together, if our customers and employees don’t rave about Pegasus, then we have failed.

General Responsibilities:

The Operations Manager oversees janitorial operations for the branch’s book of accounts maximizing resources to achieve customer satisfaction, productivity, schedule adherence, and economic goals. We are looking for a hands-on leader with a “boots on the ground” mentality—someone who is engaged with the day-to-day operations, motivates the team through action, and understands the challenges staff face. This role includes managing both day and night staff, with regular site visits to ensure operational efficiency and high staff performance.

Schedule: 

• Full-time
• Salary work hours
• Flexibility needed

Pay: $63,000 - $65,000 annually

Specific Duties / Essential Functions:

• Support and lead janitorial teams across the region, ensuring effective scheduling and real-time resource utilization that respects employees’ time and strengths.
• Collaborate with team leaders to assess the appropriate balance of part-time, full-time, and flexible staffing to meet operational needs and support work-life balance.

• Monitor team hours to ensure alignment with budget guidelines while promoting fairness and efficiency.
• Serve as a hands-on leader by operating and training team members in the safe use and maintenance of cleaning equipment and machinery.
• Foster open, two-way communication with Managers, Supervisors, and frontline staff to ensure transparency, trust, and shared accountability.
• Work closely with Regional Leaders to align staffing with demand, provide insights on local conditions, and adapt to changes in real time.
• Directly manage and support frontline employees, ensuring they are equipped to succeed and feel valued in their roles.
• Conduct regular site visits to ensure service quality and provide timely feedback and support.
• Handle customer change orders and provide accurate quotes and supply requests to maintain service continuity.
• Lead employee onboarding and offboarding processes with a focus on positive transitions and clear expectations.
• Implement contingency plans and support staff during system issues or disruptions; escalate challenges appropriately to ensure team support and continuity.
• Review team performance regularly and initiate timely coaching, corrective action, or leadership escalation as needed.
• Participate in planning cycles at all levels (daily to annual) to align operational goals with team capacity and development.
• Submit employee change orders promptly to maintain accurate staffing records and payroll accuracy.
• Act in alignment with company values and policies, always prioritizing the well-being of your team and the overall objectives of the organization.
• Cultivate a positive, respectful, and inclusive work culture that motivates staff, enhances morale, and boosts long-term productivity.
• Represent the company positively in all interactions, reinforcing its mission, values, and goals.
• Keep direct leadership informed of challenges or unusual developments, offering proactive solutions or recommended actions.
• Provide continuous coaching, mentorship, and performance feedback to help team members thrive and grow.
• Partner with the Training & Development Team to identify growth opportunities for employees and support their professional journeys.
• Clearly communicate responsibilities and performance expectations to each team member.
• Oversee contracts with external vendors to ensure services align with team and site needs.
• Define performance standards and use them as tools for coaching and evaluating progress.
• Provide thoughtful input on promotions, salary adjustments, transfers, and disciplinary actions in a fair and objective manner.
• Ensure all team members receive thorough training and have access to tools and support for success.
• Develop and prepare individuals for future leadership and advancement opportunities.
• Oversee End of Shift (EOS) inspections, ensuring Leads are supported in completing them timely and accurately, and follow-up is done on any issues found.
• Perform additional duties as needed, always with a mindset of service, collaboration, and people-centered leadership.

Skills & Experience:

• 3-5 years of related experience in a leadership or management position required.
• 2 years of Operations experience required. 
• Associates degree or Bachelor’s degree in business administration or a related field is preferred, but not required.
• Client/Vendor Management, managing budgets, and inventory management experience is preferred.
• Bilingual in Spanish strongly preferred.
• Strong customer service orientation and the ability to build long-term relationships with clients.
• Working experience using Microsoft Office software applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Open availability: Overtime work and schedule adjustments may be needed/necessary. Holiday work may also be required.

Physical Requirements:

• Ability to walk for extended periods across multiple job sites.
• Ability to lift and carry up to 30 lbs.
• Ability to bend, reach, stand, and walk for extended periods.
• Repetitive use of hands, wrists, arms, and legs, including climbing stairs, use of ladders and keeling or squatting.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Compliance Requirements:

• Must be 18 years of age.
• Must provide proof of U.S. Citizenship or Permanent Residency.
• Must provide proof of work authorization and complete an I-9 and E-Verify process.
• Must complete pre-employment background check.
• Must complete pre-employment motor vehicle record check.

Supervisory Responsibilities:

This position manages all employees of the department and is responsible for leadership, performance management with the discretion of the Operations and Regional Managers.

Work Environment:

This job operates in a professional office environment, or medical buildings, and/or other industry buildings, depending on accounts. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job regularly walks job sites. 

Travel: Local travel is frequent, although some out of the area travel and overnight may be expected.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.