OPERATIONS MANAGER

The Operations Manager is responsible for providing supervisory oversight of security workforce; including assisting in the hiring, badging, administrative duties, and operational oversight of the security operations.  This position will report to the Project Manager.

Essential Functions

• Be a resident expert on the Post Orders and ensure 100% compliance.
• Be knowledgeable of the terms and conditions of the contract.
• Monitor security workforce to meet Post Order requirements and contract terms and conditions.
• Assist Project Manager with various administrative duties to include assigning work; planning and scheduling work; assessing employee performance; making selections and promotions. 
• Assist Project Manager in hearing and resolving complaints from employees; taking disciplinary action; identifying training and developmental needs; improving quality and service performance; developing and being accountable for goals and objectives. 
• Assist in training security workforce using written procedures and safety rules, in order to increase job knowledge and expertise.
• Escalate any employee issue, or potential issue, to the Project Manager and to corporate Human Resources.
• Maintain employee files both hardcopy and in CAS HRIS: entering information, filing, audits, updating, and reorganization as needed.
• Prepare, update, and oversee successful implementation of security procedures for security workforce.
• Inspect, observe and evaluate security workforce’s daily activities in order to monitor and communicate individuals' quality of work and overall performance as they progress.
• Supervise security workforce performance and take immediate and remedial action to correct deficiencies and discrepancies.
• Assist in monitoring scheduling to ensure appropriate staff on duty and accommodation of leave.
• Other duties as assigned

   

Minimum Qualifications

• Must have a high school diploma or GED.
• Must have at least three (3) years of experience in law enforcement, in the military, or at a security firm as a supervisor or equivalent title.
• Must have a valid State of Florida driver’s license.
• U.S. Citizen, U.S. National, or Lawful Permanent Resident.
• Must have an active Florida Class “D” Security Officer license for a minimum of two years.
• Must have an honorable discharge from the military where applicable.
• Must be able to communicate proficiently (both orally and in writing) in English.
• Must be able to perform all functions of the job with or without reasonable accommodation.
• Must be willing to submit to and pass a drug screen and background check.