Operations Manager, Curbside Collections/Maintenance

The Operations Manager – Curbside Revenue Collections & Maintenance is a hands-on operational leader responsible for the day-to-day execution, oversight, and performance of curbside revenue collection services and preventative maintenance/cleaning programs across a municipal parking program. This role ensures the integrity, transparency, safety, and consistency of all assigned collection and maintenance activities while supporting a positive customer experience in the public right-of-way.

The Operations Manager leads frontline collection and maintenance personnel, manages route planning and scheduling, enforces internal controls and audit-ready documentation, and ensures curbside assets such as pay stations, meter equipment, and related signage are properly maintained, clean, and functioning. The role serves as a key liaison between field teams, client stakeholders, and supporting vendors or technical partners to ensure service delivery meets or exceeds contract standards.

Revenue Collection Operations (Curbside Systems)

· Oversee day-to-day curbside revenue collection operations including route planning, scheduled collections, vault/canister exchanges, equipment access control, and documentation protocols.

· Ensure all collection activities are completed safely, on time, and in accordance with established policies, procedures, and internal control standards.

· Enforce strict chain-of-custody practices, including dual-custody processes where applicable, and maintain integrity of all cashless/cash-related collection activity.

· Review and validate collection logs, exception reports, and operational activity reporting to ensure accuracy, completeness, and audit readiness.

· Coordinate with counting/reconciliation partners (internal or third-party) to ensure collection documentation supports accurate balancing and reporting.

· Investigate collection anomalies, document findings, and implement corrective actions to mitigate revenue risk.

Preventative Maintenance & Cleaning Program Oversight

· Develop, implement, and manage preventative and daily cleaning programs for curbside parking assets including pay stations, poles/meters, decals, signage, and surrounding public-facing environments.

· Ensure equipment and signage are maintained in a safe, clean, and customer-friendly condition that supports compliance and confidence in the parking system.

· Conduct routine inspections and quality assurance checks to verify service standards are being met.

· Identify maintenance issues (damage, wear, vandalism, visibility concerns, performance concerns) and coordinate timely resolution with appropriate parties.

· Track and report asset condition and cleanliness levels, escalations, and corrective measures.

Team Leadership & Workforce Management

· Lead, coach, and hold accountable a team of revenue collection and maintenance/cleaning staff.

· Support recruiting, onboarding, training, scheduling, and performance management of assigned employees.

· Establish daily priorities and task assignments; verify completion and adherence to safety and quality requirements.

· Foster a culture of accountability, professionalism, customer service, and continuous improvement.

Safety, Compliance, and Risk Management

· Ensure field staff compliance with all safety protocols including situational awareness, use of PPE, vehicle operation standards, and secure handling procedures.

· Maintain operational readiness for incident response, including documentation and escalation for safety events, equipment damage, or service disruptions.

· Ensure compliance with all applicable company policies, client requirements, and contract deliverables.

· Participate in audits and operational reviews by preparing documentation and supporting corrective action planning.

Reporting, Documentation, and Performance Management

· Maintain accurate operational documentation including collection activity logs, maintenance records, inspection checklists, exception reporting, and service verification.

· Produce routine performance updates for leadership and/or client stakeholders as required (daily/weekly/monthly operational summaries).

· Track key performance indicators (KPIs) such as route completion, exception rates, service timeliness, cleanliness scores, equipment issues, and staffing productivity.

· Recommend process improvements to increase efficiency, transparency, and reliability of collections and maintenance programs.

Stakeholder & Vendor Coordination

· Serve as a primary field liaison between Reimagined Parking operations teams and technology/maintenance vendors supporting curbside equipment.

· Coordinate service requests, issue escalations, and follow-up resolution while maintaining clear communication and documentation.

· Support positive, professional relationships with client representatives and partner organizations through proactive communication and responsive service.

· 3+ years of operations leadership experience in at least one of the following: municipal services, field operations, logistics, cash handling/revenue controls, facilities maintenance, or service delivery management.

· Demonstrated experience managing frontline teams with accountability for daily performance.

· Strong working knowledge of internal controls, documentation standards, and audit-ready operational practices.

· High attention to detail and ability to identify risk, variances, and process gaps.

· Proficiency with mobile reporting tools, log tracking, and Microsoft Office (Outlook, Excel, Word).

· Valid driver’s license with an acceptable motor vehicle record.

Join our team and enjoy an outstanding benefits package, including:


Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones