Operations Leader

The Lab Vitality Club is not a gym.

We are a premium vitality and longevity club helping adults 50+ reduce pain, rebuild strength, improve confidence, and regain an active life through personalized coaching, data-driven assessments, education, and world-class hospitality.

We are opening our Hallandale Beach location and are looking for an exceptional Operations Leader to run the branch with excellence. This person will be responsible for the daily operation of the studio, team performance, client experience, accountability, and execution of our standards.

This is not a passive manager role.

We need a leader who is organized, proactive, emotionally mature, obsessed with details, and capable of driving both operational consistency and business growth.

What Success Looks Like

• The branch runs with consistency, energy, and discipline
• Clients feel cared for, seen, and guided
• The team knows what is expected and performs at a high level
• Standards are protected without constant supervision
• Retention, attendance, and overall member experience stay strong

If you are a high-standard leader who wants to build something meaningful, we want to meet you.

$60,000 - $85,000 yearly + Bonus

• Lead the day-to-day operations of the Hallandale Beach branch
• Ensure an exceptional, premium, hospitality-driven client experience at every touchpoint
• Manage team schedules, accountability, standards, and performance
• Drive branch KPIs, including retention, attendance, conversion, client satisfaction, and revenue
• Maintain excellence in studio presentation, cleanliness, organization, and professionalism
• Oversee staff onboarding, training, and adherence to The Lab systems and SOPs
• Coordinate closely with sales, coaching, and leadership to keep operations aligned
• Solve problems quickly, calmly, and with a high level of ownership
• Monitor client journey execution, including onboarding, assessments, reviews, and follow-up
• Support hiring, staff development, and performance conversations when needed
• Ensure accurate use of CRM, scheduling tools, and internal tracking systems
• Protect and strengthen the culture of The Lab through leadership by example

What Success Looks Like

• The branch runs with consistency, energy, and discipline
• Clients feel cared for, seen, and guided
• The team knows what is expected and performs at a high level
• Standards are protected without constant supervision
• Retention, attendance, and overall member experience stay strong

If you are a high-standard leader who wants to build something meaningful, we want to meet you.

• 3+ years of experience in operations, studio management, hospitality, wellness, fitness, healthcare, hotel, or a related service business
• Proven experience leading teams and holding people accountable
• Strong organizational and communication skills
• Hard conversation skill
• High emotional intelligence and professional maturity
• Comfortable working with KPIs, reporting, and performance metrics
• Strong problem-solving skills and ability to stay calm under pressure
• Tech-comfortable and able to learn CRM and scheduling systems quickly
• Fluent in English; Spanish is a strong plus
• Passion for health, longevity, high-touch service, and meaningful client transformation

The Lab Vitality Club helps more than 1, 000 adults 50+ add life to their years since 2016.

We are located in Panamá with two locations in the city.

We specialize in helping people with pain, stiffness, weakness, poor balance, low energy, and physical limitations reclaim vitality through personalized exercise, education, recovery, and mentorship.

Our environment combines science, hospitality, and accountability.

We are building a premium brand for people who want more than a gym—they want a smarter path to strength, confidence, and independence.