Operations Development Specialist

At Terry Reilly we are happy to provide integrated care through our medical, dental and behavioral health services making us a unique team to be a part of in the Treasure Valley.

We believe a healthy community is a thriving community, and our success is a direct result of our mission-driven and talented team. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the clinic setting. With an impressive benefits package for providers including free healthcare options and loan reimbursement grant opportunities, we hope you will consider joining our growing team!

GENERAL RESPONSIBILITIES

The Operations Development Specialist I is responsible for the development, coordination, presentation and evaluation of technology training and workflow development programs in order to assure Terry Reilly has a qualified, competent workforce. Analyzes technology training needs and develops solutions to grow the workforce by engaging outside content experts or delivering training directly. Maintains competency to provide training to new users and seeks opportunities to train current users to optimize efficiency using the applicable TRHS software systems.

MINIMUM QUALIFICATIONS

1. Previous experience with Epic electronic health record.
2. Bachelor's degree in the field of education, training, and employee development or 4 years of equivalent applicable experience.
3. Specialized training or certificate and/or related experience in the field of education, training, and employee development.
4. Extensive knowledge in adult learning theories, needs assessments, teaching and instruction for individuals and groups, appropriate use of varied training methods, and measurements of training success.
5. Advanced computer skills, including knowledge of training tools such as Windows, Outlook, Word, Excel, PowerPoint, and Publisher.
6. Extensive knowledge in training and learning software such as Articulate Software and Learning Management System (LMS).
7. Extensive knowledge of healthcare related software including EHR.
8. Excellent analytical and problem-solving skills.
9. Excellent conceptualization and communication (verbal and written) skills, as well as strong interpersonal and relationship building skills.
10. Requires excellent one-on-one and group presentation and facilitation skills.
11. Is assertive and confident with the desire and ability to work with clinical staff (e.g. physicians, nurse practitioners, physician assistants, nurses).
12. Ability to collaborate and work effectively with organizational leaders in the development and implementation of the Training and Development Plan.
13. Possess strong planning and organizational abilities with attention to details.
14. Ability to work independently and use sound judgment.
15. Ability to multi-task, prioritize responsibilities, and meet deadlines.

PREFERRED QUALIFICATIONS

1. Experience teaching adult learners.
2. Experience running reports using Crystal Reports.
3. Understanding of database basics.
4. Experience utilizing administration modules to create and maintain user accounts.

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.