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Operations Coordinator

FirstService Residential

Atlanta, GA

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JOB DETAILS
SALARY
JOB TYPE
Full-time
LOCATION
Atlanta, GA
POSTED
2 days ago

Description

Job Overview:
The Operations Coordinator is to assist the Property Manager in the day-to-day operations of the Association. During the day shift, the Operations Coordinator oversees the status of deliveries, construction, moves and various other issues that need constant monitoring. During the evening shift the Operations Coordinator will ensure all contractors are off the property by 5 p.m. (checking all related common hallways for construction debris), retrieve packages from Receiving for residents, relieve the Front Desk Manager as needed, assist all Residents with issues that do not need the Property Manager’s involvement, regularly walk the property checking all areas to ensure proper operation/safety and investigate/report any incidents that may occur during the course of the shift. The Operations Coordinator is responsible for notifying the Property Manager and Maintenance Supervisor whenever a mechanical malfunction or emergency situation occurs. 
Your Responsibilities:  
  • All employees are required to check in with the Property Manager during the issuance of an emergency declaration (i.e. Tropical Storm, Hurricane Watch or Warning.) 
  • While on duty or on the property, all employees must be in full uniform and maintain the neat appearance of dress (this includes identification badges being displayed at all times). 
  • All employees must be courteous and respectful to their fellow employees, residents and guests. 
  • All employees must contact the Management Office if they will be tardy or absent. 
  • All employees must maintain their assigned areas in a neat and safe manner. All safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Property Manager immediately. 
  • All employees must attend the mandatory bi-monthly staff meeting. 
  • Supervise all moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the properties Regulations, reporting any damage to common areas immediately to the Property Manager. 
  • Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations. 
  • Assist all Unit Owners, Residents and Guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance. 
  • Retrieve packages for the Residents from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed. 
  • Relieve the Receiving Clerk as needed. 
  • Relieve the Front Desk Manager as needed. 
  • Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp. 
  • At the beginning and end of each shift, check the Fire Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately. 
  • Assist the Property Manager and Administrative Assistant as needed. 
  • Respond to any mechanical, medical or police emergencies and assist as necessary. 
  • Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report. 
  • This position requires being properly relieved before the end of the shift. If the relieving Operations Coordinator or roving security officer (on 3rd shift) does not report to work on time, the on-duty Operations Coordinator must stay on duty until relief arrives. 
    • Provide exceptional customer service to residents, guests, vendors, and contractors.
    • Greet residents and visitors in a courteous and professional manner.
    • Assist residents with building information, service requests, and general inquiries.
    • Maintain a welcoming and professional front desk environment at all times.
    • Resolve resident concerns or complaints and follow up as necessary.
    Front Desk Operations
    • Maintain daily logs, reports, records, and operational documentation.
    • Answer and direct telephone calls professionally and efficiently.
    • Monitor building activity and document relevant information in daily reports.
    • Ensure the front desk remains staffed and operational at all times.
    • Coordinate visitor access and service provider check-in/check-out procedures.
    Security and Access Control
    • Monitor and control electronic security and access control systems.
    • Maintain constant awareness of security cameras and building entry points.
    • Monitor emergency response systems and report irregularities immediately.
    • Respond to emergency situations in a timely and efficient manner.
    • Ensure only authorized individuals are granted access to the building.
    • Maintain a safe and secure environment throughout the property.
 
Preferred Qualifications:
Computer and peripherals, standard and customized software applications and tools, and usual office equipment. 
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Hours over  and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based  on business needs.  
Physical demands include ability to lift up to 50 lbs; Standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. On-call 24/7. Ability to work extended/flexible hours and weekends based on project requirement. Driving when necessary. Ability to respond to emergencies on a timely manner. 
What We Offer:  
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
 
Compensation: $22 per hour paid bi-weekly
Schedule: Sunday-Thursday 7am-3pm
 
Disclaimer: 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.  


Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel

national_recruiting@fsresidential.com

.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at

national_recruiting@fsresidential.com

; we will respond in accordance with Local Law 144, within 30 days.

About the Company

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FirstService Residential