Operations Assistant
Jax Spine & Pain Centers
Jacksonville, Florida
- Generate weekly and ad hoc reports for physicians, the call center, and other departments as requested.
- Monitor operational metrics and assist with tracking performance indicators for call center operations and scheduling efficiency.
- Provide call recordings and other operational documentation as requested by management.
- Create and maintain provider schedule blocks and update physician work hour configurations as needed.
- Assist with managing clinic scheduling workflows to optimize provider availability and patient access.
- Coordinate the rescheduling of patients who have missed appointments to maintain continuity of care.
- Set up and maintain new user profiles for operational systems, including ECW, 8x8 phone systems, downloads, and navigation applications.
- Coordinate with external IT vendors (such as Discovertec) to resolve system issues and ensure minimal disruption to operations.
- Maintain and track IT inventory, including equipment assignments and device management.
- Assist with configuring after-hours answering services and ensure messages are properly routed to the appropriate departments or providers.
- Monitor call center performance metrics and ensure adherence to organizational policies and service standards.
- Provide general operational assistance to leadership and clinical departments as needed.
- Travel to other clinic locations to assist with urgent operational needs when required.
- Maintain accurate records and documentation related to operational activities.
- Education: A high school diploma or GED is required. An associate degree in business administration, communications, or a related field is preferred.
- A minimum of two years of customer service experience is required
- Ability to comprehend established office routines and policies
- Strong problem-solving and decision-making abilities
- Strong oral and written communication skills
- Good interpersonal and organizational skills
- Highly detail-oriented
- Ability to work under pressure and manage multiple tasks simultaneously
- Flexibility to work various shifts, including evenings, weekends, and holidays when operational needs require.
- Ability to report to work reliably and on time for all scheduled shifts.
- Ability to travel between clinic locations when necessary to support operational needs.
- Provide weekly updates regarding task completion, ongoing projects, and outstanding operational items.
- Maintain open and proactive communication with managers and administration regarding workflow challenges and operational improvements.
About Jax Spine & Pain Centers:
ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.