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Operations Analyst – System Operations Level II-IV

Georgia System Operations Corporation

Tucker, GA

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JOB DETAILS
LOCATION
Tucker, GA
POSTED
30+ days ago

POSITION SUMMARY:


The Operations Analyst - System Operations provides technical and functional reporting, documentation and post event compliance/analysis expertise within the System Operations group. This role is responsible for the integrity of critical operating documents, ensuring compliance with reliability standards, and coordinating resources to support both real-time and post-operational system reporting needs.


Key tasks include but are not limited to collecting and analyzing information from systems, reviewing, drafting and maintaining operational reporting, identifying business reporting needs.


This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills.


JOB DUTIES/ESSENTIAL FUNCTIONS (Activities or tasks that require a significant amount of time, as well as periodic tasks that are critical to the job.)


Percentage of Time


Job Duties

30%

Governance, Compliance & Policy Leadership (30%)

  • Core Focus: Reporting in support of safe, reliable and regulatory compliant system operations. This involves leading the development and maintenance of critical operational policies and documents to meet compliance at the highest levels.
  • Application: Includes providing training to Associates and Members, ensuring work products meet NERC/FERC or internal standards.

20%

Operational Systems & Data Integrity (20%)

· Core Focus: Ensuring the "source of truth" is accurate. This covers the research, development, testing, and ongoing administration of systems that support library and documentation science for Systems Operations/Power Delivery.

· Application: At lower levels, this is data entry and collection; at higher levels, it is the "sole responsibility" for the administration and implementation of these critical reliability systems.

·

15%

Resource Coordination & Real-Time Support (15%)

  • Core Focus: Tactical execution. Coordinating and directing the necessary human and technical resources to address immediate operational reporting needs, reporting requirements, and compliance activities.
  • Application: Moving from assisting with resource coordination (Level I/II) to directing the response for complex reporting requirements or activities (Level IV/V)

20%

Project Management & Performance Monitoring (20%)

  • Core Focus: Continuous improvement and oversight. Responsible for monitoring processes, supporting operational reporting readiness, and managing projects from inception to completion.
  • Application: Includes interacting with management/executive levels regarding project status and operational health.

15%

Strategic Analysis & Administrative Leadership (15%)

  • Core Focus: High-level reporting and continuity. Performing event analysis, interacting with leaders/executives on results, and serving as a functional backup for leadership.
  • Application: At higher levels (IV-V), this specifically focuses on the "backup for Supervisor" and "Executive interaction" components.







REQUIRED QUALIFICATIONS

Education:Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field; From an accredited college or university.


Analyst II

Focus: Proficiency & Independent Task Management- under limited supervision

  • Experience: 2+ Years
  • Strong knowledge of Microsoft Office applications.
  • Power/Electric Utility industry experience not required but beneficial.
  • Reviews and confirms the accuracy of standard operational reports with increasing independence.
  • Contributes to the development of operating documents, ensuring they align with established procedures.
  • Monitors specific process workflows and reports on project progress to management.
  • Coordinates small-scale operational activities and assists in documenting post-operational needs.

Analyst III

Focus: Subject Matter Expertise & Process Improvement - independently

  • Experience: 4+ Years
  • Strong knowledge of Microsoft Office applications.
  • Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred.
  • With little-to-no supervision, ensures the electronic platform for system operating documents is complete and correct.
  • Reviews complex operational reports for accuracy and identifies trends or anomalies.
  • Leads the development of internal compliance policies and procedures.
  • Directs resources as required to address immediate post-operational needs and supports real-time operational queries

Analyst IV

Focus: Subject Matter Expertise & Process Improvement - independently

Focus: Oversight

  • Experience: 8+ Years
  • Strong knowledge of Microsoft Office applications.
  • Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred.
  • With little-to-no supervision, ensures the electronic platform for system operating documents is complete and correct.
  • Oversee the development of high-priority critical operating documents and reporting/event analysis.
  • Leads and coordinates cross-functional project activities, managing progress and stakeholder reporting.
  • Mentors junior analysts and acts as a primary point of contact for complex operational policy interpretation.

Licenses, Certifications and/or Registrations:

  • Relevant certifications are a plus but not required:
    • Project Management Professional (PMP)

Specialized Skills (e.g., typing, computers, software, tools and equipment uses, etc.):

Technical Expertise

  • Proficiency in project management, and business process/reporting improvement.

Tools & Technologies

  • Strong Experience with Microsoft Office Suite
  • Familiar with project management tools, documentation standards, and reporting practices.

Security

  • In-depth understanding of data and program security best practices.
  • Hands-on experience with security tools and compliance requirements.
  • BESCA Certification Required - Bulk Electric System Cyber Authorized

Soft Skills

  • Excellent diagnostic, problem-solving, and analytical abilities with strong attention to detail.
  • Exceptional communication, presentation, and interpersonal skills.
  • Demonstrated experience in cross-functional technical and non-technical teams.
  • Strong organizational and time-management skills with ability to prioritize effectively.
  • Customer-focused mindset with ability to work both independently and collaboratively.



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About the Company

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Georgia System Operations Corporation