Operations Analyst
Bradsby Group
Sugar Land, TX
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JOB DETAILS
LOCATION
Sugar Land, TX
POSTED
22 days ago
The Operations Analyst is responsible for daily execution of the retail operations processes within the customer order-to-cash lifecycle. This position will work day-to-day activities within the Operations department, communicating with both external vendors and internally integrated departments.
Core Responsibilities
- Execute the operations of and contribute to the company’s operations policies and procedures for commercial retail power customers
- Verify close adherence to the process controls and identify future gaps in controls and procedures
- Should have the ability to evaluate efficiency and effectiveness of operations processes assigned and make recommendations to improve those processes
- Enter customer information into the Customer Relationship Management system accurately
- Communicate with Brokers and Customers, researching their issues, providing solutions, and responding to inquiries
- Proactively monitor Pre Deal opportunities for setup and insure historical usage is requested on time
- Communicate with Sales and solution for issues during opportunity setup.
Qualifications and Preferred Skills
- 2 to 5 years of experience in Retail Energy operations, preferably in PJM market
- Bachelor’s degree in business or data related field or additional experience in Retail Energy Operations
- Must demonstrate effective critical thinking skills, problem-solving capabilities, and ability to independently research and communicate resolution of complex issues
- Detail-oriented and comfortable working in a fast-paced environment
- Excellent Customer Service skills
- Strong written and oral communication skills with the ability to communicate complex issues effectively and concisely? Strong understanding and functional ability in Microsoft Suite of products. Excel, Word, etc.
- Ability to handle multiple assignments on a timely basis, with a high degree of accuracy
- Ability to work in a team environment
- Experience in SQL, VBA, or Python a plus
- Experience in Sales Support or Pre Deal Operations a plus
- Understanding of EDI transactions a plus
- Understanding of quantitative data analysis a plus
About the Company
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