Operations Analyst
Axelon Services Corporation
Jersey City, NJ
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JOB DETAILS
SKILLS
CSS (Cascading Style Sheet), Customer Satisfaction, Customer Support/Service, File Maintenance, Funding, Network Support, Operational Audit, Payment Processing, Product Management, Risk Management, Time Management, Transaction Processing/Management
LOCATION
Jersey City, NJ
POSTED
6 days ago
Pay Range: $33 - $55
Duration: 4-6 months
Summary:
- The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS).
- CSS is responsible for the management of risks, company reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding, and operations bookings.
Responsibilities:
- Proactive monitoring and support to US dollar clearing client base.
- Credit, funding, and transaction limit management and oversight.
- Managing company’s reporting and analytics.
- Act as liaison between the back office and client/front office as applicable.
- Process all assigned payment and compensation-related inquiries received from our customers as well as internal operating areas where correspondences need to be sent.
- Validate the accuracy of co-workers' correspondences.
- Maintain files and queues to ensure assigned inquiries are handled in a timely and professional manner and in accordance with departmental procedures.
- Coordinate with various stakeholders in the business as required.
- Drive customer satisfaction by working closely with our clients to improve the service provided to them.
About the Company
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