OnSite Service Technician
Tech Providers Inc.
Austin, TX
JOB DETAILS
SALARY
$1–$1 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
1st Level Support, Android, Command Line, CompTIA A+, Customer Relations, Customer Support/Service, DNS (Domain Name System), Establish Priorities, Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Mac Operating System, Management of Information Systems/Technology (MIS), Microsoft Windows System Administration, Mobile Devices, On Site Support, People Management, Technical Leadership, Technical Support, Time Management, Wide Area Network (WAN), Windows PowerShell, iOS
LOCATION
Austin, TX
POSTED
23 days ago
12+ Months Contract
Austin, TX, (100% Onsite)
What You’ll Be Doing:
- Provide first-level IT support to in-person clients.
- Help set up devices and mobile accessories.
- Communicate status updates with internal clients.
- Ensure that requests are being prioritized and closed in a timely manner.
- Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge.
Key Qualifications:
- Basic understanding of Windows troubleshooting.
- Familiarity with Android/iOS environments.
- Customer-oriented mindset.
- Ability to take clear notes and capture problems correctly.
- A general understanding of macOS is a plus but not required.
What Would Set You Apart:
- Familiarity with PowerShell or command line interface (CLI).
- CompTIA A+ certification.
- Prior customer service experience.
- Familiarity with networking concepts (DNS, LAN, WAN).
Who We’re Looking For:
- Candidates with an interest in technology and experience working in a customer-facing role.
- Individuals who can patiently take the time to understand an issue to properly document it.
- Someone who can comfortably navigate a PC to perform basic troubleshooting.
- Juniors or seniors pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology.
About the Company
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