On-Call Leasing Consultant / Resident Assistant

On-Call Leasing Consultant / Resident Assistant

Location: Norman, OK

Job Type: On-Call / Part-Time

Reports To: Property Manager

Unit Count: 110

Position Summary

We are seeking a dependable and customer-focused On-Call Leasing Consultant / Resident Assistant to support our residential community during peak traffic times, staff absences, and special events. This role plays a key part in delivering excellent customer service, supporting leasing efforts, and assisting residents with day-to-day needs.

Key Responsibilities

Leasing & Marketing Support

• Greet and tour prospective residents
• Respond to phone, email, and online inquiries
• Process rental applications and assist with lease paperwork
• Maintain knowledge of pricing, availability, and community features
• Assist with outreach marketing efforts and resident events

Resident Relations & Administrative Support

• Provide exceptional customer service to current residents
• Assist with food deliveries to resident rooms
• Monitor the phone and call system for the residents requiring immediate assistance
• Assist in resident functions as requested
• Collection and removal of trash as directed
• Assist with move-ins and move-outs
• Help coordinate maintenance requests and follow-ups
• Support rent collection processes and general office duties
• Maintain accurate records in property management software

Operational Support

• Ensure the leasing office and model units are clean and presentable
• Assist with special projects as assigned by management
• Follow Fair Housing guidelines and company policies

Qualifications

• Previous leasing, hospitality, customer service, or administrative experience preferred
• Strong communication and interpersonal skills
• Excellent knowledge of leasing rules and regulations
• Well-versed in marketing and sales techniques
• Professional appearance and positive attitude
• Competency in MS Office and relevant databases and software
• Ability to work flexible, on-call hours including evenings/weekends
• Knowledge of Fair Housing Laws

Skills & Competencies

• Customer-service driven
• Organized and detail-oriented
• Self-motivated and adaptable
• Strong problem-solving skills
• Team-oriented mindset

Compensation

• Salary: $17.00 per hour
• Flexible scheduling
• Housing discount
• 401(k) & 401(k) matching

Why Join Our Team?

This is a great opportunity for someone seeking flexible hours, supplemental income, or experience in property management. Join a supportive team focused on creating a welcoming and well-managed community for our residents.

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