Office Manager

Job Title: Office Manager (HVAC / Home Services)

Position Summary

The Office Manager will oversee day-to-day office operations for a well-established HVAC / home services company. This is a highly operational, hands-on leadership role responsible for dispatch, customer service, administrative processes, and operational reporting. The ideal candidate is tech-savvy, experienced in ServiceTitan, and comfortable leading office teams while partnering closely with ownership and accounting.

Key Responsibilities of the Office Manager

• Oversee daily office operations, including dispatch and customer service

• Manage technician scheduling, routing, and workflow efficiency

• Supervise and support dispatch and customer service teams (approximately 5 direct reports)

• Serve as the primary ServiceTitan power user, managing workflows, reporting, and data accuracy

• Monitor key operational and financial metrics such as revenue, job costing, labor efficiency, and invoicing

• Assist with payroll coordination, timecard approvals, invoicing, and collections

• Develop and improve SOPs to drive consistency, efficiency, and scalability

• Act as a liaison between operations, ownership, and accounting

Requirements of the Office Manager

• Prior office management or operations leadership experience in HVAC, home services, or a similar trades-based environment

• Strong ServiceTitan experience (reporting, workflows, admin functions)

• Tech-savvy with comfort using operational and financial systems (QuickBooks a plus)

• Experience managing dispatch and customer service teams

• Solid understanding of invoicing, collections, and general ledger concepts (no deep P&L ownership required)

• Confident leader who enjoys owning operations and improving processes

Why This Office Manager Role

• Well-established, service-based company with a strong market reputation

• Highly visible leadership role with direct access to ownership

• Opportunity to lead people, improve processes, and drive operational efficiency

• Stable team environment with growth potential

Compensation & Schedule of the Office Manager

• Salary: $75K–$90K base (possible bonus potential)

• Schedule: Full-time onsite, 7:30am–5:00pm

• Location: Monroe, CT
  
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