Office & Customer Support Specialist

Office & Customer Support Specialist
Location: Kirkland, WA
Salary Range: $42,000 – $52,000 DOE

We are seeking a reliable and customer-focused Office & Customer Support Specialist to join a growing team in Kirkland. This role is ideal for someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in delivering exceptional support to both customers and internal teams. You will play a central role in daily office operations, ensuring inquiries are handled promptly, schedules run smoothly, and customer needs are met with professionalism and care.

This is a great opportunity for someone looking to build a long-term career in operations, customer support, or office administration while making a meaningful impact on team efficiency and customer experience.

Key Responsibilities

• Serve as the first point of contact for incoming inquiries, monitoring emails and leads, responding promptly, and ensuring customers receive timely and professional support.

• Coordinate and dispatch sales representatives, ensuring proper scheduling and alignment to meet customer needs and support business operations.

• Provide comprehensive administrative support, helping maintain organized workflows, assisting with office tasks, and ensuring daily operations run efficiently.

• Maintain and update CRM records, accurately documenting customer interactions, lead activity, and updates to support visibility and follow-through.

• Act as a key liaison between customers and internal teams, helping facilitate communication and ensuring a positive experience for all parties.

• Support overall office efficiency, contributing to a structured, organized, and professional workplace environment.

This role is perfect for someone who is proactive, detail-oriented, and enjoys being at the center of operations while supporting both customers and internal teams.