Office & Customer Service Assistant- Irving, TX

Office & Customer Service Assistant in Irving, TX 75061

Pay:

$20-24/hr

Perks: 

• Weekly Pay 
• Direct deposit option
• Referral bonus eligible
• Health insurance options/plans

Schedule:

Monday-Friday 8am-5pm

Job Duties and Responsibilities: 

• Accurately process customer orders and coordinate with internal teams to ensure on-time delivery.
• Respond to customer inquiries via phone and email with professionalism and timely follow-up.
• Maintain and update customer records in the CRM system.
• Resolve customer issues and escalate as needed to ensure customer satisfaction.
• Provide product information and recommend suitable industrial products (training will be provided).
• Identify and initiate contact with customers to pursue repeat orders, up-sell, and
• cross-sell opportunities within our current customer base.
• Manage and nurture relationships with existing customers to increase repeat business and revenue.
• Track sales activities and report performance to management.

Job Requirements and Qualifications:

• Excellent written and verbal communication skills; strong phone presence.
• Ability to build trust and long-term relationships with customers.
• Detail-oriented with a positive attitude, strong organizational and time-management skills.
• Proficient with Email, Online chat, Microsoft Office, and CRM systems.

Preferred but not required Qualifications:

• Proven customer service experience; sales or business development experience preferred.
• Bilingual in English and Spanish.
• Experience in wholesale distribution, industrial processing, or manufacturing

KeyStaff, Inc Since 2004. Let us be the Key to your success!!

KeyStaff, Inc. is an Equal Opportunity Employer, KeyStaff, Inc. provides equal employment opportunities without regards to race, color, religion, gender, national origin, age and disability unrelated to an individual’s ability to perform adequately, sexual orientation, marital status, or any other characteristic protected by law.

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