Office Assistant

Position Summary:

The Office Assistant provides front-line administrative and clerical support to ensure smooth day-to-day operations within the mental health clinic. This position is responsible for greeting consumers, managing phone calls, scheduling appointments, and maintaining accurate records. A key responsibility is to collect, verify, and update insurance information and demographic data to ensure compliance and proper billing.

Key Responsibilities:

• Greet consumers and visitors with professionalism and courtesy, creating a welcoming environment.
• Answer and direct phone calls, respond to inquiries, and schedule appointments for providers.
• Collect, verify, and update consumer insurance information at intake and during ongoing visits.
• Maintain current demographic and contact information for consumers in the electronic health record system.
• Assist with processing forms, medical records requests, and other administrative tasks.
• Support clinical and administrative staff by preparing and organizing documentation as needed.
• Ensure compliance with HIPAA and confidentiality regulations when handling consumer records.
• Monitor the waiting area and assist consumers with questions, forms, and general support.
• Assist with billing preparation by verifying insurance coverage and eligibility when requested.
• Perform general office duties including filing, faxing, scanning, and data entry.
• Perform all other duties as assigned.