Office and Front Desk Assistant - Magnolia Project

The Magnolia Project Office and Front Desk Assistant is responsible in assisting the project director in conducting administrative assistance duties and responsibilities. This position includes maintaining the office facility, reception area on site, answering phone calls and assisting guests with questions regarding the Magnolia Project services.

Provide detailed descriptions of all Magnolia Project services, facility features and hours of operations (Case Management, Clinical, Outreach Assessment, Referral and Fatherhood).

2) Acknowledge and greet everyone positive who enters and leaves the project site.

3) Address all consumers and guests†questions and concerns professionally and courteously.

4) Answer the phone promptly and acknowledge the consumers or others name throughout the conversation in providing quality customer service.

5) Assist with maintaining the site facility.

6) Order supplies and reconcile orders monthly as needed.

7) Maintain filing and documentation as directed by the project director

8) Maintain, various logs, reconcile receipts and invoices

9) Maintain a positive attitude and contribute toward a quality work environment.

10) Provide accurate, appropriate and immediate responses to all requests by consumers, ensuring complete consumer satisfaction.

11) Complete required training through clinical provider to ensure efficiency in scheduling clinical appointments.

12) Schedule clinical appointments and ensure services are offered based on the hours specified in the projectâ€s policies and procedures.

13) Maintain confidentiality of all consumer information and records at all times.

14) Receive all project mail and route to appropriate departments/staff.

15) Assist with pulling and filling consumerâ€s records as needed.

16) Maintain clean, safe, fully stocked, and well organized supply and work area.

17) Ensure project telephones, fax machines, and copiers are operational at all times

18) Check all areas of the site at the end of each day to ensure lights and any other equipment turned off.

19) Ability to work without constant direct supervision and remain at assigned work area.

20) Regularly attend, participate in all required training and staff meetings.

21) Communicate to the project director all incidents, concerns or complaints.

22) All other duties assigned by the project director

Knowledge, Skills, Abilities

1) Must be detailed-oriented and have the ability to multitask.

2) Ability to be efficient and productive in a fast-paced environment.

3) Must have enthusiasm and possess excellent customer service skills.

4) Enjoy working with people and possess a friendly and outgoing personality.

5) Excellent communication, listening and computer skills.

Basic Qualifications

1) Associates degree preferred will substitute High School Diploma and at least two years working/volunteering with the public in disadvantage communities.

2) Experience with engaging, educating and working with community residents is preferred.

Please see the link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website. This site was implemented under the directive of House Bill 531 (2025).

As part of these requirements:

“Each specified agency must include a clear and conspicuous link to the webpage on its website and provide the link in all job vacancy advertisements and posts by the qualified entity.”

What this means for you: Any job announcement that requires a screening through the Clearinghouse must include a link to this website as of 1/1/2026.

https://info.flclearinghouse.com