Odessa Application Support Business Analyst
Artech LLC
Plano, TX
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JOB DETAILS
SALARY
$50–$55 Per Hour
LOCATION
Plano, TX
POSTED
4 days ago
Title: Odessa Application Support Business Analyst
Location: 6565 Headquarters Drive, Plano, Texas 75024. 100% - Onsite
Shift Timing:8AM - 5PM or 9AM - 6 PM.
Duration: 6 months
Salary Range: $50 - $55/Hour on W2 (Without Benefits).
Applicants must be willing to work on W2.
Years of Experience:
- Overall Experience Required is 5 to 8 years.
- Must have 7+ years of experience in Business Analysis.
- Provide L1/L2/L3 production support for the Odessa leasing and lending platform, including incident triage, root cause analysis, and resolution within agreed SLAs.
- Perform minor configuration changes in Odessa — including product setup, rate configuration, workflow rules, document templates, and user/role management.
- Analyze and implement small-scope functional enhancements in coordination with business stakeholders and the offshore delivery team.
- Investigate and resolve issues related to integrations, APIs, and data flows between Odessa and upstream/downstream systems.
- Ability to write and execute SQL queries against the Odessa database to validate data, investigate bugs, and support production troubleshooting.
- Assist with report creation and maintenance using Odessa's reporting tools or connected reporting frameworks (SSRS, Power BI, or similar).
- Participate in requirements grooming, effort estimation, and change management processes for configuration and enhancement requests.
- Collaborate with onshore client teams and offshore delivery counterparts — ensuring clear handoffs, documentation, and knowledge transfer.
- Maintain support runbooks, SOPs, and knowledge base articles to reduce recurring incidents and improve team self-service.
- Adhere to AMS governance, ITIL-aligned change management, and quality assurance standards.
- 2–5 years of experience in application support, AMS, or a similar functional/technical analyst role.
- Hands-on experience with the Odessa platform (leasing, lending, or loan servicing modules).
- Domain experience in auto finance, commercial finance, or captive finance — understanding of loan/lease lifecycle, funding, billing, and collections.
- Experience working in an onshore/offshore delivery model with distributed teams across time zones.
- Ability to interpret and write SQL queries for data investigation and validation.
- Understanding of REST/SOAP API concepts for troubleshooting integration issues.
- Familiarity with incident and change management tools (ServiceNow, Jira, or similar).
- Strong client-facing communication skills; able to translate business issues into technical actions.
- Ability to manage multiple priorities independently in a fast-paced AMS environment.
- Familiarity with relational databases (SQL Server, Oracle) — understanding of schema design, stored procedures, and query optimization in the Odessa data model.
- Experience with API integrations — REST, SOAP, JSON/XML-based data exchange, including use of tools like Postman for debugging.
- Preferred Exposure to Odessa Studio or Odessa Designer for workflow and business rule configuration.
- Understanding of captive finance business processes — OEM dealer programs, subsidy rates, floorplan, or commercial lease structures.
- Basic scripting skills (PowerShell, Python, or similar) for automation of routine support tasks.
- Familiarity with the auto finance lifecycle: origination, contract booking, payment processing, account servicing, and end-of-term processes.
- Understanding of commercial captive finance models — OEM-backed financial subsidiaries, dealer programs, and fleet/commercial lease structures.
- Experience with Odessa-supported financial products such as retail installment contracts, operating leases, finance leases, or balloon loans is highly valued.
- Works in a hybrid onshore-offshore AMS delivery model; comfortable with asynchronous communication, structured handoffs, and cross-time-zone coordination.
- Regular interaction with onshore client stakeholders — stand-ups, triage calls, sprint reviews, and change management discussions.
- Partners with offshore team members for execution, testing, and documentation — requiring clear written communication and process discipline.
- May participate in on-call rotation for critical production incidents depending on client engagement requirements.
- Bachelor’s in computer science or another related field.
Company Benefits & Culture
- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks
About the Company
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