NOW HIRING: Telecommunications Customer Support Assistant

Empire Management Group is hiring Telecommunications Customer Support Assistants to support our growing internet and connectivity campaign in the Seattle area. This position is designed for individuals who enjoy working with people, problem-solving, and supporting essential communication services.

As a Telecommunications Customer Support Assistant, you'll help customers manage their accounts, resolve service concerns, and stay connected through high-speed internet and telecom support. If you're passionate about customer service, troubleshooting, and the telecommunications industry, we want to hear from you.

Key Responsibilities:

• Respond to incoming customer inquiries through phone, chat, and email
• Assist customers with account management, billing issues, and payment questions
• Support internet service setup, troubleshooting, and configuration of connectivity devices
• Guide customers through modem and router setup and resolve basic technical issues
• Coordinate installation scheduling, order updates, and service adjustments
• Maintain accurate records of customer interactions and account changes
• Collaborate with customer service, sales, and technical teams to escalate and resolve service-impacting concerns
• Promote customer retention by helping clients explore updated service options and solutions
• Meet performance standards for service quality, responsiveness, and account support

What We’re Looking For:

• Strong communication and customer service skills
• Comfortable navigating multiple systems and providing real-time support
• Interest in telecommunications, internet services, and customer experience
• Positive attitude, team-oriented mindset, and a strong attention to detail
• Ability to work full-time in a structured, fast-paced environment

This is an opportunity to build a meaningful career in the telecommunications industry while supporting essential customer needs across Seattle. Empire Management Group is committed to developing confident professionals who are ready to make an impact.