Now Hiring Customer Service and Sales Support

Ian McShane Farm Bureau Insurance

Omaha, NE

JOB DETAILS
SALARY
$15–$30 Per Hour
LOCATION
Omaha, NE
POSTED
2 days ago

Are you a results-driven communicator who thrives on connecting with people and delivering exceptional service? Do you enjoy making outbound calls and being the voice of a company customers trust? Were looking for a Customer Service Representative whos proactive, persuasive, and passionate about helping others.



Ready to make an impact? Apply now and become the voice that helps our customers thrive.

Salary Range: $15.00 - $30.00 per hour


Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Mon-Fri Schedule


Responsibilities

Make outbound calls to current and potential customers to provide support, resolve issues, and promote products or services.

Follow up on inquiries, service requests, or feedback with professionalism and urgency.


Build strong customer relationships by actively listening, identifying needs, and offering tailored solutions.


Meet and exceed performance metrics, including call volume, customer satisfaction, and conversion targets.


Accurately log interactions, follow-up steps, and outcomes in our CRM system.


Collaborate with internal teams to ensure timely and effective resolutions.


Requirements

What Were Looking For:

1+ year of customer service or call center experience (outbound preferred).


Excellent communication and interpersonal skills.


Strong problem-solving abilities and attention to detail.


Self-motivated, goal-oriented, and thrives in a fast-paced environment.


Familiarity with CRM systems and basic tech-savviness.


High school diploma or equivalent (Associates or Bachelor's degree a plus).

About the Company

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Ian McShane Farm Bureau Insurance