NOC Technician
Cornerstone TTS
Fort Worth, TX
Contract Opportunity: Network Operations Center (NOC) Technician
Location: Onsite – Night Shift (6:00 PM – 6:00 AM)
Schedule: Rotating; Sun–Wed or Wed–Sat
Contract Dates: February 1, 2026 – October 1, 2026 (possible extension)
Position Overview
Cornerstone TTS is seeking a qualified Network Operations Center (NOC) Technician for an onsite, night-shift role supporting the continuous monitoring and performance of enterprise-level infrastructure systems. This role supports public safety systems and other mission-critical applications, requiring strong technical troubleshooting, system monitoring, and incident response capabilities.
The ideal candidate will have experience in high-availability environments, the ability to remain calm under pressure, and a disciplined approach to documentation and escalation.
Key Responsibilities
- Manage real-time outage situations by coordinating resolution calls, engaging internal and external stakeholders, and maintaining live documentation throughout incident lifecycle
- Monitor infrastructure systems and platforms across network, radio, and data center environments
- Provide Tier I and Tier II support for servers, applications, and related systems, escalating with detailed information when necessary
- Perform racking, installation, and replacement of hardware and network components
- Monitor and support uptime for critical public safety systems and online platforms
- Diagnose and replace hardware at various sites as needed
- Oversee vendor activity on raised floor during maintenance or installs, ensuring adherence to site standards
- Provide first-level support to end-users through phone, email, and chat channels
Minimum Qualifications
- High School Diploma or GED
- Valid Texas Driver’s License
- Ability to pass a CJIS background check
- Two years of relevant experience in enterprise systems operations, NOC environments, or data center support
Preferred Attributes
- Strong troubleshooting and escalation judgment
- Ability to work independently on a 12-hour night shift
- Exposure to incident management and outage coordination processes
- Familiarity with monitoring tools and data center hardware environments
About Cornerstone TTS
Cornerstone TTS delivers proven technology professionals to support organizations where infrastructure performance, uptime, and public safety are critical. Our consultants are selected not only for their technical capabilities but for their ability to perform under pressure, communicate clearly, and support complex systems with confidence. We are proud to represent talent that delivers outcomes.