NiCE CCaaS Developer

NiCE CCaaS Developer
Remote

• Resource who are both skilled and certified in NiCE CXOne, and who could support IVR development and deployment via Ci/CD pipelines.
• Experience across functional and technical Voice and Non-Voice solutions: Conversational AI, NLU, NLP, SMS, Email, Chat, web etc. applications solutions using application development tools.
• Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop), design and application experience on implementing multichannel self-service/IVR and DFO solution.

• Experience and knowledge of Contact Center Solution Infrastructure Components: Those around routing, reporting, recording, multi-media (SMS, email, chat) WhatsApp, outbound, callback & inbound IVR solutions, chatbot, voice Bot
• Knowledge of Web Integration with Orchestration applications: Use AI and Natural Language processing (NLU Engines), knowledge of cutting-edge technologies including chat and voice Bot, AI, RPA
• Experience in auxiliary systems: Including WFM, Recording, Virtual Hold, Quality Management will be a plus.

Thanks
Nivesh Singh