Network Operations Engineer

Job Title: Network Operations Engineer (NOC)
Location: Riverwoods,IL
Duration:6 month

Job Description:

We are seeking a skilled Network Operations Engineer to manage and support a large-scale, global mixed-media network environment that supports mission-critical applications.

Key Responsibilities:

• Operate, administer, and manage day-to-day network operations in a high-availability environment.
• Monitor network performance, connectivity, system events, and alerts to ensure optimal functionality.
• Analyze alarm data, identify issues, and initiate corrective actions to restore services promptly.
• Troubleshoot and resolve network incidents, minimizing impact on business applications.
• Manage and update incident tickets through resolution, coordinating with internal teams and external vendors.
• Perform network testing, analysis, and corrective actions to ensure service continuity.
• Provide timely communication and escalation to management and outage response teams.
• Collaborate with Command Centers to assess network availability and support critical incidents.
• Implement and manage network changes following standard procedures.
• Perform preventive maintenance activities to ensure network stability and reliability.
• Create, maintain, and update NOC documentation and operational procedures.

Required Skills:

• Strong knowledge of network monitoring and troubleshooting
• Experience in handling incidents in a NOC environment
• Familiarity with ticketing tools and escalation processes
• Ability to work in a fast-paced, 24/7 operational environment
• Good communication and coordination skills