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Network Field Engineer

Progressive Computing Inc

Niantic, CT

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JOB DETAILS
SALARY
$70,000–$90,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Communication Skills, CompTIA - Computing Technology Industry Association, Customer Satisfaction, Customer Support/Service, Desktop PC, Documentation, Firewalls, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Local Area Network (LAN), Mentoring, Microsoft Certifications, Mobile Devices, Multitasking, Network Architecture/Engineering, Network Software, On Call, On Site Support, Operational Support, Performance Metrics, Presentation/Verbal Skills, Printers, Problem Solving Skills, Productivity Management, Sales/Support Engineering (SE), Set Goals, SonicWALL, Standard Operating Procedures (SOP), Systems Maintenance, Technical Support, Telephone Skills, Time Management, Wide Area Network (WAN), Willing to Travel, Work From Home, Writing Skills
LOCATION
Niantic, CT
POSTED
3 days ago

POSITION SUMMARY

This is an In Person position in Niantic, CT - The Network Engineer is to provide all onsite service and support needs for our clients.  This role ensures infrastructure stability, enforces company standards, reduces recurring issues, and supports long-term technical maturity across assigned environments.  This relates to ALL technology including: desktops, laptops, servers, printers, and vendor specific hardware and software. The Network Engineer is responsible for maintaining the design and integrity of the client network environment.

QUALIFICATIONS

  • Education / Certifications Relevant IT Certifications: Microsoft, SonicWALL, CompTIA
  • Bachelor or higher Degree in Information Technology, Communications or related fields desirable.
  • Work Experience 3-5 years of cumulative and relevant technical experience preferably for an MSP.
  • Skills or Abilities
  • Positive communication habits (people skills, listening skills).
  • Good written, verbal & phone skills.
  • Ability to translate technical jargon into human terms.
  • Patience, especially in tense situations.
  • Eager and willing to help others.
  • Ability to work on a team.
  • Ability to multitask.
  • Strong troubleshooting skills.
  • Strong knowledge of Desktops, Servers, Mobile Devices, Active Directory, Microsoft Exchange, Office 365, cloud computing, databases, WAN, LAN, VPN, DHCP, DNS, TCP/IP, VOIP, Firewalls, and Switches.
  • Knowledge of ConnectWise and similar applications a plus

ACCOUNTABILITIES

The Network Engineer provides high level technical support for our Clients.  This role ensures infrastructure stability, enforces company standards, reduces recurring issues, and supports long-term technical maturity across assigned environments.  The following itemizes some of the specific functions and duties to be performed:

  • Primary Technician to Clients
  • Onsite and Remote (from our office) response to Service Tickets as assigned by Dispatcher in a timely manner.
  • Ask questions to understand the nature of the reported issue.
  • Provide technical support and resolve problems to the end user satisfaction.
  • Install, modify, and repair software applications and hardware devices.
  • Troubleshoot and resolve issues with LAN, WAN, Firewall, Server, and other related systems.
  • Setup and configure mobile devices for users
  • Answer general IT-related questions for end users
  • Clear and concise documentation of all work performed as it occurs
  • Maintain up to date system documentation of client environments
  • Become the primary "go-to" person for assigned clients
  • Work with the rest of the Operations team to support all clients
  • Assume ownership of tickets escalated from Help Desk
  • Ticket Escalation
  • Work in concert with Dispatcher for tickets requiring additional time or resources above the budgeted or schedule time.
  • Collaborate with other team members when appropriate to find solutions
  • Other Ability to travel to client sites for up to 70% of the time and spend time in the office for remote work.
  • Work on projects and take direction from management.
  • Follow End of Day procedures
  • Participation in the After Hours Tech On-Call Rotation
  • Provide ad hoc support to entire Technical Team as needed.

PERFORMANCE METRICS

In addition to the standard HR performance metrics, this position will be rated according to the following criteria:

  • Technical Skills
  • Client Satisfaction Results Report
  • Communications Skills
  • Peer Reviews
  • Adherence to SOPs, Policies, and End of Day Procedures
  • Annual Professional Development Goals

SUCCESS PROFILE

  • Assigned environments demonstrate increasing stability.
  • Repeat tickets decrease over time.
  • Documentation is audit-ready and consistently maintained.
  • Service Desk capability improves through mentorship.
  • Technical standards are consistently enforced.


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://progressivecomputing.isolvedhire.com/jobs/1723766-545114.html

About the Company

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Progressive Computing Inc