Museum and Tour Supervisor (Part-Time, Seasonal)

Job Summary:

The St. Louis Cardinals are seeking candidates for the Museum and Tour Supervisor position. Duties will include supervising Tour Guides and Guest Services Representatives on a daily basis, working with the Manager of Tours in executing a daily action plan for staff, working with group leaders to remedy any unexpected issues upon arrival, assisting Tour Guides with safe entry/exit of guests, resolving customer service concerns and providing top-notch customer service

Job Duties:

• Supervise part-time staff at Cardinals Museum or Busch Stadium Tours to effectively manage each operation for efficient operations, good customer service and revenue-generating opportunities
• Resolve customer issues and concerns to support frontline personnel while providing authority and direction in resolving customer concerns
• Facilitate cash control/handling protocols by signing-out cash to Guest Service Representatives, reconciling point-of-sale cash drawers, and preparing deposits daily
• Provide extra help/security in protecting guests and club assets from abnormal situations by communicating such situations to necessary staff for guest safety; monitor flow of guests and safety of team assets

Education and Experience Preferred:

• 2+ years of college experience in hospitality/tourism, business, public relations or related field plus 2-3 years supervisory experience in a museum, customer service or retail setting
• Experience supervising frontline staff in a museum/attraction setting, experience with cash control protocols, experience in evaluating staff performance and efficiency
• Excellent communication and presentation skills (verbal and written)
• Feel comfortable working with a computerized point-of-sale system (experience with ticket systems a plus)
• Understand cash-handling procedures including start-up and EOD reconciliation
• Ability to stand on feet and walk comfortably for long periods of time
• Ability to work nights, weekends, and holidays as scheduled

Education and Experience Required:

• High school diploma/GED plus 1-2 years supervisory experience in a museum, customer service or retail setting
• Supervisory experience working in a professional setting (museum experience a plus)
• Good communication and presentation skills (verbal and written)
• Feel comfortable working with a computerized point-of-sale system (experience with ticket systems a plus)
• Understand cash-handling procedures including start-up and EOD reconciliation
• Ability to stand on feet and walk comfortably for long periods of time
• Ability to work nights, weekends, and holidays as scheduled