MSP Technical Support Specialist

Description

• The technical expert that No-IP's MSP partners depend on — troubleshooting DNS infrastructure, guiding platform implementations, and supporting the reliable connectivity their clients count on.

• Your Location: You must be based in the Atlanta area
• The Position is Hybrid.  2 days in office, 3 days work from home

• Full-Time | 40 Hours Per Week
• Monday – Friday | Standard Business Hours (flexibility as needed)

• English (Highly Proficient Written & Verbal)

• Jason, COO

Your Contribution to No-IP:

• Support MSP partners via phone, email, and ticketing — troubleshooting DNS, networking, and platform issues
• Onboard and configure partners on domain management, DNS services, and network connectivity
• Diagnose DNS resolution issues, API integrations, reverse proxy tunnels, and platform connectivity
• Serve as SME for Zero Trust Network Access (ZTNA) — secure remote connectivity, identity-aware policies, and multi-environment troubleshooting
• Provide best practices for firewalls, routing, and network segmentation
• Escalate complex issues to engineering and maintain knowledge base documentation

• Tier 2 Help Desk Technician
• MSP Support Engineer
• Network Support Specialist 

Technical Skills:

• DNS (A, AAAA, CNAME, TXT, MX), TCP/IP, DHCP, VPN, firewalls, SSL
• Microsoft 365, Azure / Entra ID, Google Workspace; SAML, OAuth, OIDC
• Zero Trust network models and endpoint access control
• REST APIs, reverse proxy tunnels, platform integrations
• Ticketing systems: Zendesk, ServiceNow, Jira, ConnectWise, Autotask

• MSP environment experience; DNS filtering, RMM, SIEM familiarity
• Basic scripting (PowerShell, Python, or Bash)
• CompTIA Network+, Security+, or Microsoft certifications

No-IP's Contribution to You:

• $65k-$75k - check!
• 401k w/ match
• Health, Dental, Vision - 100% covered!
• 20 days PTO + 1 week paid holiday closure
• 9 Paid Holidays
• Professional development reimbursement