Cloud Computing, Communication Skills, Customer Support/Service, Desktop Administration, Develop and Maintain Customers, Driver's License, Establish Priorities, Firewalls, Gaming, Hardware Administration, Help Desk, Identify Issues, Leadership, Local Area Network (LAN), Mac Operating System, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Windows Azure, Network Administration/Management, Network Security, On Site Support, Problem Solving Skills, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Wide Area Network (WAN)
LOCATION
Richmond, VA
POSTED
12 days ago
Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering modern IT solutions to businesses throughout the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment where team members are encouraged to grow, learn, and build long-term careers in IT.
If you’re looking for a role where you can work across diverse technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you. This is an on-site role based in Richmond, VA.
What We’ll Provide:
Salary range of $55,000–$70,000, based on experience
Comprehensive benefits including health insurance, PTO, and retirement plan
Access to an on-site gym, sauna, and gaming room
Predictable schedule to help support work/life balance
Weekly team meetings and team get-togethers
A collaborative environment focused on career development and formal learning opportunities
What You’ll Do:
Provide top-tier support for 100+ small to medium-sized business clients via email, phone, and on-site assistance
Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
Resolve technical issues across a wide variety of environments, including on-premise systems, Azure cloud environments, Mac OS, and Google Workspace
Manage and prioritize service tickets while setting clear expectations and delivering excellent customer service
Accurately document client issues, resolutions, and recommendations to improve knowledge sharing and service efficiency
Support end users across diverse business environments with both reactive troubleshooting and proactive problem-solving
What You Bring:
3+ years of experience in a help desk or technical support role (MSP experience preferred)
Hands-on experience with SMB environments and working within ticketing systems
Strong working knowledge of TCP/IP, PC troubleshooting, network security, and hardware support
Experience with Active Directory, Exchange, and Hyper-V is a strong plus
Excellent communication skills, with the ability to assist both technical and non-technical users
A self-motivated, team-oriented mindset with a passion for problem-solving
A valid driver's license and reliable transportation for on-site client support
Why This Role Stands Out:
Work across multiple client environments with broad technical exposure
Strong opportunity for growth within a fast-growing MSP
Supportive leadership and a team-first culture
Unique workplace perks paired with real career development opportunities
Next Steps:
Quick apply with your resume
OR
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?=111098