MOM Functional & Technical Support Analyst
Orangepeople LLC
Plano, TX
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Business Skills, Change Control, Communication Skills, Computer Science, Consulting, Continuous Improvement, Cross-Functional, DELMIA, Dental Insurance, Detail Oriented, Diversity, Documentation, ERP (Enterprise Resource Planning), Enterprise Architecture, Help Desk, ISA Standards, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Internet Security, Knowledge Base, Maintain Compliance, Manufacturing, Manufacturing Execution Systems (MES), Manufacturing Operations, Microsoft Operations Manager (MOM), On Call, Operations Processes, Oracle, Problem Solving Skills, Process Engineering, Process Improvement, Production Support, Production Systems, Programmable Logic Controller (PLC), Reporting Skills, Requirements Management, Root Cause Analysis, SAP, SQL Databases, Sales Management, Software Patches, Staff Training, Standard Operating Procedures (SOP), Status Reports, Supervisory Control and Data Acquisition (SCADA), System Integration (SI), Systems Administration/Management, Technical Leadership, Technical Strategy, Technical Support, Validation Testing, Vision Plan, Wiki
LOCATION
Plano, TX
POSTED
19 days ago
OP is seeking a skilled and detail-oriented MOM Functional & Technical Support Analyst to provide hands-on support for MOM systems across production environments. The ideal candidate will have experience in both the functional and technical aspects of MOM platforms. This role acts as a critical liaison between manufacturing operations, IT, and external vendors to ensure seamless system performance, minimize downtime, and optimize shop floor processes.
Key Responsibilities:
- Provide day-to-day functional and technical support for MOM/MES (Manufacturing Execution Systems) applications such as Siemens Opcenter, Rockwell FTPC, Apriso, or equivalent platforms.
- Troubleshoot system issues, investigate root causes, and implement effective resolutions to minimize production disruption.
- Collaborate with plant operations, process engineers, and IT teams to support production workflows and continuous improvement initiatives.
- Assist in system configurations, user access setup, and data integration between MOM, ERP, SCADA, and PLC systems.
- Support deployment of system upgrades, patches, and enhancements while ensuring change control compliance.
- Translate business requirements into technical specifications for configuration or development.
- Document system issues, solutions, SOPs, and knowledge base articles for end users and support teams.
- Train plant personnel and users on MOM system functionalities, best practices, and new features.
- Participate in testing, validation, and go-live support for manufacturing IT projects.
- Work closely with external vendors or system integrators to coordinate escalated support issues or enhancements.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
- 5+ years of experience supporting MOM/MES solutions in a manufacturing environment.
- Solid understanding of manufacturing operations, production workflows, and process automation.
- Experience with SQL, databases, system integration, and troubleshooting tools.
- Familiarity with integration between MOM and ERP systems (e.g., SAP, Oracle).
- Strong analytical, documentation, and problem-solving skills.
- Excellent communication skills with the ability to work cross-functionally in plant and IT environments.
- Ability to work in fast-paced environments with rotating or on-call support as needed.
Preferred Qualifications:
- Hands-on experience with Siemens Opcenter, Rockwell FactoryTalk ProductionCentre, Dassault DELMIA Apriso, or similar MES platforms.
- Knowledge of ISA-95 architecture, Industry 4.0, and smart manufacturing concepts.
- Experience with PLCs, SCADA systems, OPC protocols, and plant automation layers.
- ITIL or similar certification in support and service management.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
- The salary will be determined based on several factors, including but not limited to location, relevant education, qualifications, experience, technical skills, and business needs.
Additional Responsibilities:
- Participate in OP monthly team meetings, and participate in team-building efforts.
- Contribute to OP technical discussions, peer reviews, etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields — including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.
About the Company
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