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Mobile Support Engineer

Iconma

Richmond, VA

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JOB DETAILS
LOCATION
Richmond, VA
POSTED
3 days ago
Our Client, a Financial company, is looking for a Mobile Support Engineer for their Richmond, VA location.
 
Responsibilities:
  • Mobile Endpoint Specialists at client will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.
  • Troubleshoot and resolve mobile device issues or problems with device hardware and software
  • Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
  • Lead day to day enrollment/provisioning/monitoring of smartphones
  • Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
  • Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
  • Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
  • Utilize ServiceNow for asset & incident management
  • Manage mobile devices in Workspace UEM
  • Use Excel & Google Sheets formulas for analyzing, recording, & reporting
 
Requirements:
  • High school diploma, GED or equivalent certification
  • At least 2 years of experience with help desk & Level 2 (L2) support
  • At least 2 years of experience in IT asset management
  • At least 1 years of experience with Mobile device support
  • At least 2 years of experience with ServiceNow
  • Bachelor's degree
  • ITIL Certification
  • 5+ years of experience with help desk & L2 support
  • 4+ years of experience in IT asset management
  • 4+ years of experience with Mobile Device Management support
  • 4+ years of experience with ServiceNow
  • Hands on Mobile Support Engineer with strong exp in supporting iOS & Android devices, Helpdesk / Desktop Support & excellent communications background
  • Incidents get in the queue and will support accordingly
  • Supporting mobile setting process, troubleshoot issues
  • Utilize Service Now
  • Support, working with the carriers like Verizon AT&T
  • Exp with Android & IOS support exp is a must
  • Mobile device management exp is required
  • ServiceNow / Similar background is required
  • Nice to have: Google Pixel
  • Soft Skills: Excellent Communications
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/