Mission Readiness Trainer – Service

Our Client, an AV Manufacturing company, is looking for a Mission Readiness Trainer – Service for their San Francisco, CA location.
 
Responsibilities:

• Provide dedicated training support to new and experienced operators through classroom facilitation, demonstration, coaching, and feedback on day-to-day operating procedures
• Review daily performance feedback and address any training deficiencies escalated by on the job Mentors
• Grade hands-on assessments, including on-the-ground and simulated sessions, and provide feedback to Training Supervisor and team stakeholders.
• Conduct formal audits of operator performance for both new and experienced operators
• Assist with training material updates as needed and review new training material
• Work with Training Supervisors to identify areas of confusion or discrepancy in the training curriculum
• Fill in for operators on Service and R&D missions as needed, when they are pulled for training sessions
• Fulfill an 8-hour minimum Service or R&D operator requirement per month to keep knowledge and performance of SOPs proficient

• At least 3 months as a fully trained individual on the Mission Readiness team
• 1-3 years of experience in the AV space
• Knowledge of Mission Readiness procedures and responsibilities
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
• Excellent time management and prioritization skills
• Willing to travel to different locations for training support up to 25% of their time
• Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
• Experience in facilitation of classroom sessions and/or on-the-job training

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

 
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.