Member Services Representative

Member Services Representative

(Albanian Speaking), Temp-to-Perm

Compensation

• $25-30/hr commensurate with experience

Schedule

• Full-time hours between 8:00am–6:00pm. Must have ability to be flexible as some days may be 9am-5pm, some days may be 10am-6pm dependent on work volume.

Benefits & Growth

• Opportunity to join a highly respected labor union committed to diversity and community impact
• Temp-to-perm path for proven contributors; decisions based on cultural fit and organizational value
• Exposure to department transformation and upskilling initiatives—potential for future advancement

Why This Opportunity Stands Out

• Executive visibility and direct mentorship under the Manager of Member Services
• Role is integral to operational modernization and future department cross-training
• Immediate business-critical need with high impact for union members and employer accounts
• Supportive, diverse team environment; unionized and collectively bargained structure
• Unique opportunity for Albanian speakers to be key liaisons for a large membership base

Key Responsibilities of the Member Services Representative

• Deliver high-quality, analytical support to union members—address account questions, process payments/refunds, and resolve service queries with accuracy and empathy
• Accurately reconcile daily transactions, maintain detailed records, and uphold data integrity in all member interactions
• As needed handle cashier functions. Issue refunds as needed.
• Collaborate with manager and colleagues to support collection processes, member outreach, and departmental reporting
• Serve as Albanian-speaking point-of-contact for both English and Albanian-speaking union members; communicate policy information clearly and diplomatically
• Act as a support resource for high-level department projects and time-sensitive collections or compliance mailings
• Maintain accurate records related to pertinent member information

Must-Have Skills/Experience

• Fluent Albanian (written and verbal); able to discuss contracts, policies, and sensitive matters in both languages
• Strong customer service background with demonstrated analytical and mathematical skills
• Experience with transaction processing, reconciliations, and administrative/clerical work

Location

• New York, NY — On-site; local candidates only

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