Medical Record Specialist
Aspire Allergy & Sinus
Austin, Texas
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JOB DETAILS
LOCATION
Austin, Texas
POSTED
1 day ago
Description
The Medical Records Specialist plays a critical role in supporting revenue cycle operations by ensuring timely, accurate, and compliant handling of medical record requests. This position is responsible for retrieving, preparing, and submitting medical records for claims processing, payer requests, and appeals.
This role directly impacts reimbursement timelines and appeal outcomes, requiring a strong sense of urgency, attention to detail, and consistency in execution. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities simultaneously, and takes ownership of their work from start to finish.
Schedule:
Monday- Thurday 8 am- 5pm
Friday 8 am -12 pm (HALF DAY)
40 hour work week
This position will be fully onsite at our HQ office located at 5929 Balcones Dr #200, Austin, TX 78731
Key Responsibilities
Medical Records & Documentation Management
- Retrieve and compile medical records from EMR systems based on payer and internal requests
- Prepare and submit records to support claims processing, audits, and appeals
- Ensure all documentation is complete, accurate, and compliant with payer requirements
Appeals & Denial Support
- Partner with internal teams to support appeals and reconsideration workflows
- Track and fulfill documentation requests tied to denied or pending claims
- Ensure timely submission of records to meet payer deadlines and avoid revenue delays
Workflow & Request Management
- Manage multiple record requests simultaneously while maintaining accuracy and timeliness
- Track status of requests and follow up proactively to ensure completion
- Maintain organized documentation and audit trails for all submissions
Compliance & Quality
- Ensure all processes adhere to HIPAA and regulatory requirements
- Maintain a high level of accuracy and attention to detail in all submissions
- Identify gaps or inefficiencies in workflows and proactively suggest improvements
- Timely turnaround on all medical record requests
- Accurate and complete documentation submissions
- Strong follow-through on outstanding requests and appeals
- Consistent performance against productivity and quality metrics
Skills, Knowledge and Expertise
Required Skills & Qualifications
- Experience handling medical record requests, payer correspondence, or appeals workflows (preferred)
- Strong attention to detail with a high level of accuracy
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Strong organizational and time management skills
- Ability to work both independently and collaboratively
- High level of accountability and follow-through
- Knowledge of HIPAA guidelines and commitment to maintaining confidentiality
- Ability to read, write and effectively communicate in English
Preferred Experience
- Experience working in EMR/EHR systems
- Familiarity with payer portals and medical documentation requirements
- Understanding of denial management and appeals processes
Benefits
- Medical, Dental and Vision Insurance
- Generous Paid Time Off and Paid Holidays
- 401(k) + Generous Employer Match
- Free Allergy Testing and Discounted Treatments
- Gym Membership Discounts
- Life Insurance
- Employee Reward Program
... AND MORE
About the Company
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