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Medical Receptionist

Obstetrics & Gynecology Associates of Hampton

Hampton, Virginia

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JOB DETAILS
SALARY
$25,000–$45,000
SKILLS
Administrative Skills, Calendar Management, Communication Skills, Computer Skills, Current Procedural Terminology (CPT), Customer Support/Service, Detail Oriented, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Insurance, International Classification of Diseases (ICD), Medical Office, Medical Office Administration, Medical Record System, Medical Records, Medical Terminology, Multitasking, Nursing, Organizational Skills, Patient Assessment, Presentation/Verbal Skills, Problem Solving Skills, Purchasing/Procurement, Record Keeping, Regulations, Schedule Development, Standards of Care, Telephone Skills, Time Management, Writing Skills
LOCATION
Hampton, Virginia
POSTED
30+ days ago
Busy OB/GYN office looking to hire a friendly medical receptionist to join our team. 36-hour work week ( We close at 1 pm on Fridays.)

JOB REQUIREMENTS:
  • Must be dependable, courteous, have the ability to multitask, and work independently.
  • 2 years of experience at a healthcare facility in a medical receptionist role (essential).
  • Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly advantageous).
  • Innovative thinker with strong conceptual and problem-solving skills.
  • Meticulous attention to detail with the ability to multitask.
  • Strong organizational, administrative, and planning skills.
  • Ability to work under pressure and react effectively to emergency situations.
  • Ability to use discretion while working with sensitive information.
  • Excellent documentation, communication, and IT skills.
  • Passionate about healthcare excellence.
  • High School Diploma or Equivalent.
  • Must have good written and oral communication skills, and knowledge of correct grammar, spelling, and office etiquette.
  • Perform all duties within HIPAA regulations.
  • Maintain confidentiality of all doctors, staff, and patients.
  • Athena EHR or OB/GYN experience is a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Answers multi-line phone system in a courteous, professional, and expedient manner.
  • Verify/update all demographic information.
  • Courteously and efficiently interviews patients and schedules appointments for all providers, and creates a scheduled encounter associated with each patient appointment following the template approved by each provider.
  • Ensure proper payment for services is obtained through the identification of insurance plan information.
  • Takes and relays messages in an accurate and timely manner.
  • Reacts to emergency and urgent calls from patients in a timely manner.
  • Able to manage the workflow of the department/location assigned.
  • Acts as liaison between physician’s office/patient/ insurance company.
  • Prepares and processes all referral paperwork.
  • To complete referrals, gather pertinent information from physicians, nurse practitioners, and nursing staff.
  • Contacts various offices/facilities to obtain the necessary information for completing referrals.
  • Maintains referral records and files documentation.
  • Responds to patient inquiries regarding referrals. 
  • Process incoming and outgoing medical records requests while operating within HIPAA regulations
  • Check patients out and schedule follow-up appointments.
  • Performs clerical duties as assigned to maintain workflow in the department.
  • Scan necessary documents into EMR.
  • Follow all office protocols.
  • Assist trainers in training new hires.
  • Keep the front desk and surrounding areas well-organized and clean.
  • Ensures patient flow is maintained and immediately informs the supervisor of any department and patient issues.
  • Assists in other areas within the office and accepts such other duties as may be required when necessary.

This is a fast-paced position that can get stressful at times. The ability to multi-task and work well under pressure while maintaining excellent customer service is a must.

Salary will depend on medical office experience. Please send salary requests with resume.

About the Company

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Obstetrics & Gynecology Associates of Hampton