Medical Assistant

Position Summary:

Medical Assistant processes patient information facilitating communication between nurses, physicians and their staff, ancillary services, and all patients. Provides care to patients under the direction of a physician or registered nurse.

Minimum Qualifications

Education

1. High diploma or equivalent required.
2. Medical assistance training required.
3. RMA, NCMA or CCMA certification preferred.

Experience

Prior health care experience is a plus.

Knowledge, Skills, and Abilities

1. Strong computer skills and familiarity with electronic health records required.
2. Must possess strong interpersonal and communications skills. Exhibits calm,professional attitude in stressful situations and interactions.
3. High level of ethics in maintaining patient confidentiality.
4. Handles a multitude of tasks simultaneously.
5. Deal with and/or solves stressful situations.
6. Communicates with patients, physicians, and other staff in verbal and written form.
7. Provides safe and effective nursing care.
8. Maintains professional composure under stress as in emergency situations.

I: Essential Duties/Responsibilities (Position):

Patient Relations

1. Achieves customer/patient satisfaction by greeting and provocatively attending to patient needs.
2. Responds to patient requests in a timely and efficient manner.
3. Assists in making patient appointments, obtaining all necessary patients demographics, insurance and referral information.
4. Maintains confidentiality of patient’s information at work and off duty.
5. Responsible for assisting with nursing desk phones and voicemail and relaying messages in a timely manner to appropriate health care personnel.

Clerical

1. Maintains patient charts as outlined by each practitioner.
2. Orders and retrieves patient’s medical records, x-ray films, scans, lab work, etc. in preparation for the patient’s office visit. Makes appropriate copies as necessary.
3. Responsible for faxing necessary patient visit documentation to appropriate medical offices in a timely and efficient manner.
4. Supports nursing and physicians staff in copying, typing and faxing.
5. Schedules out of clinic tests and procedures per doctor’s orders using appropriate facilities for optimum health care benefits for patients.
6. Posts patients results on charts and forwards to appropriate doctor for review and signature.

Documentation.

1. Documents prior authorization utilizing established format, logs authorization in patient’s chart, and forwards to appropriate departments.
2. Assists in maintaining outpatient procedure log and checks for outstanding results on a daily basis.
3. Accurately and appropriately documents observations, actions and patient outcomes in compliance with medical/legal confidentially guidelines.

“This position offers a 4-day work week schedule to support work–life balance while maintaining full-time benefits.”