Mechatronic/ software service technician
Gables Search Group
Teterboro, NJ
Mechatronic & Software Service Technician
We are seeking a skilled Mechatronic & Software Service Technician to provide advanced post‑sales technical support for installed industrial equipment. This role works closely with the Service Manager and collaborates with Field Technicians, Production, R&D, and Back Office teams on troubleshooting, quotations, and technical assessments.
The position involves both on‑site service interventions and in‑house remote support. Ideally, the candidate would be located in New Jersey, but Indiana (South Bend) or adjacent areas would also be acceptable, also in or around Mishawaka, Indiana.
On‑Site Responsibilities
- Perform technical service activities on equipment, including electrical, electronic, mechanical, and control software diagnostics.
- Ensure optimal machine performance and high customer satisfaction.
- Travel domestically and internationally as required (up to 40%).
In‑House Responsibilities
- Manage requests for equipment modifications and customizations.
- Serve as a primary technical contact for customers reporting issues.
- Provide remote troubleshooting and support.
Key Responsibilities
Technical Support & Troubleshooting
- Diagnose and resolve issues involving mechanical, electrical, electronic, and software systems.
- Deliver both remote and on‑site assistance.
- Prepare technical service reports and documentation.
Software Configuration & Customization
- Update and configure PLC, HMI, SCADA, and related control systems.
- Install software updates and patches.
- Customize PLC logic and HMI interfaces based on customer needs.
- Collaborate with internal software teams on feature development and functionality enhancements.
Documentation & Training
- Create technical manuals, operating guides, and intervention reports.
- Provide customer training on system operation and maintenance.
- Maintain internal documentation, including schematics, software versions, and configuration files.
Continuous Improvement & Cross‑Functional Collaboration
- Gather customer feedback and recommend product or process improvements.
- Identify recurring technical issues and propose corrective actions.
- Participate in internal technical meetings, workshops, and improvement initiatives.
Installation & Commissioning
- Install, test, and commission mechatronic machinery at customer locations.
Education & Language Requirements
- Technical diploma or degree in Mechatronics, Automation, Electronics, or a related field.
- English proficiency at B1/B2 level or higher.
Profile & Required Skills
- Strong understanding of mechatronic systems and industrial automation.
- Experience with PLCs and related hardware (Siemens required; Rockwell, Beckhoff, or similar preferred).
- Proficiency with HMI interfaces.
- Ability to read electrical schematics and mechanical drawings.
- Familiarity with industrial programming languages (Ladder Diagram—LD, Structured Control Language—SCL).
- Solid knowledge of Windows/Linux systems and industrial networks.
- Excellent problem‑solving abilities and a customer‑focused mindset.
- Ability to work independently and collaboratively.
About the Company
Gables Search Group
Gables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002. Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.
At Gables Search Group, we connect exceptional professionals with outstanding organizations. Our commitment to integrity, excellence, partnership, innovation, and respect sets us apart. With a personalized approach to recruitment, we ensure the perfect match between candidates and employers.
Whether you are a talented professional seeking new opportunities or an organization looking to build a high-performing team, Gables Search Group is here to guide you through the journey. Our success is built on the success of our clients and candidates, and we are dedicated to making a positive impact on the careers and businesses we serve.