Material Support & Services Agent

STS Technical Services is hiring a Material Support & Services Agent in Fort Lauderdale, Florida. This role supports aircraft component repair operations by working closely with internal Repair Management teams and external repair vendors to ensure parts move efficiently through the repair cycle.

This position is ideal for candidates with experience in supply chain, procurement, customer service, or aviation materials support who thrive in fast-paced, detail-driven environments.

Position Summary

The Material Support & Services Agent supports the Repair Management team by coordinating repair activities for company-owned aircraft assets. This role serves as a key liaison between internal departments and external vendors, ensuring repairs are processed accurately, efficiently, and in compliance with company and regulatory requirements.

Job Responsibilities

• Follow up with vendors to obtain repair quotes
• Interact with vendors and internal teams to dispute and resolve quote discrepancies
• Generate purchase orders in accordance with Embraer policies
• Assist the Repair Management team with day-to-day operational activities
• Coordinate internally and externally to expedite the return of repaired parts
• Support meetings and conference calls related to Repair Management activities
• Assist leadership with reporting and repair performance metrics
• Resolve discrepancies related to repair documentation and paperwork
• Participate in special projects, including Kaizen initiatives
• Update operational systems with repair information and status
• Identify opportunities to improve process flow and work efficiency
• Perform additional duties related to the Repair Management team as assigned

Education and Experience

• High school diploma or equivalent required
• Minimum of 3 years of experience in customer service, supply chain, or procurement

Knowledge, Skills, and Abilities

• Basic knowledge of technical or functional business areas
• Ability to quickly learn and apply new concepts and systems
• Aeronautical familiarity preferred
• Strong communication and negotiation skills
• Customer service focused mindset
• Highly organized and detail oriented
• Strong teamwork and collaboration skills
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and internet browsers
• SAP experience preferred
• English language fluency

Working Conditions and Requirements

• Ability to work in a safe, professional manner
• Compliance with OSHA, EPA, state, and federal regulations

General Commitment for All Employees

• Commitment to company values and policies
• Incorporation of Lean and P3E concepts into daily work
• Continuous improvement mindset
• Protection of confidential and proprietary information
• Fulfillment of work schedule requirements
• Perform other duties as assigned

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in aerospace, manufacturing, defense, and industrial industries. Our recruiting teams connect skilled professionals with rewarding career opportunities across the United States.

If you would like to speak directly with a recruiter, call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.

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