Manager, Unsecured Bankruptcy Operations

Summary
The Manager of Unsecured Bankruptcy Operations is responsible for the management and administration of all loading, matching, researching and filing of unsecured BK Proofs of Claim (POCs) - both procedurally and operationally. In addition, this manager is responsible for all required post-purchase and post-claim filing activities including: filing transfers of claim, amendments and withdrawals, research and disposition of Direct Payments or payments on putback accounts, trustee refund/preference payments, and discharge reviews. This position will report to the Director of Unsecured Bankruptcy Operations and Client Servicing.

Roles & Responsibilities

• Analyze Bankruptcy Servicing System (BKS) inventory and servicing status/queue status based on the current BK case status in order to drive necessary portfolio moves and adjustments

• Review portfolio level contract to ensure work effort restrictions or special handling requirements (such as not filing interest) are communicated and understood by the Bankruptcy team

• Supervise Import of placement (PLX), recall (RCX), and Data Update (DUF) files into the Bankruptcy Servicing System

• Execute Account Movement process to move accounts through the workflow for filing

• Verify BKS accurately reflects portfolio specs based on the contract terms

• Serve as an escalation point of contact regarding media ordering and tracking

• Investigate accts on weekly direct pay report to determine and perform needed action to minimize direct payments and ensure we have received all funds disbursed post sale

• Communicates with and maintains excellent relationships with seller/buyer contacts as well as the Trustee's

• Creates reports for senior management of bankruptcies remaining in a pending status

• Process monthly remittance files and request funds for forwarding to current owner of accounts

• Manage the AskBK mailbox and ensure CTQ's are met

• Compare current case information in BKS to Bankruptcy Notification System (BKN) to support analysis of accounts and ensure minimal legal and financial risk

• Maintains reporting and tracking statistics using available dashboards and reporting

• Supervise and oversee matching of owned or serviced accounts to reported bankruptcy cases

• Supervise the research of matched case-account pairs to ensure there is an appropriate legal standing to file a POC using the provided Bankruptcy case research resources through Phin Solutions and/or PACER. This research must especially focus on accounts being resolved in prior bankruptcy cases

• Perform Supervisory or Administrative audits on matching and research work in process; manage escalations

• Supervise and oversee Filing of proof of claims, transfer of claims, withdrawal and amended claims

• Review proof of claims and transfer of claims forms

• Manage and exercise firm oversight for all filed documents via the Internet

• Serves as a liaison with Courts, Districts, and Trustee's offices to increase access to EZ/ECF

• Track and process Trustee/BK Attorney refund request

• Maintains acceptable levels of accuracy and productivity - ensuring all updates to account or case information are properly documented.

• Ensure processes are documented and updated as required

• Direct all new hire training and cross training of staff

• Review error reporting / QA audits with team members

• May learn and be expected to assist with other processes outside contract management

• Assist in identifying operational risks and escalating issues to management

• Ensure adherence of Resurgent Capital Services BK Policy and Procedures,
  investor requirements, federal, state and regulatory agencies, rules, laws, regulations,
  and statutes to the extent they impact the processes managed.

Skills & Qualifications

• 5+ years previous experience in Bankruptcy / Financial Services Industry including loss
  mitigation, bankruptcy, foreclosure, and collections preferred

• Proven leadership/management experience

• Ability to work independently and adapt to change with minimal supervision

• Self-motivated and driven to ensure accuracy and audit thoroughness

• Detail oriented with strong analytical and organization skills, able to digest complex
  issues and deve