Manager - Transitional Living Services

The Manager of Transitional Living Services ensure clients’ needs are met with the fewest possible barriers.

FLSA Status: Exempt, salary

Union Status: Non-union

Reports To: Director of Housing and Support Services

essential duties  

Supervisory Tasks 

Work collaboratively with Human Resources, to recruit, interview, select, onboard, train, supervise and evaluate employees. Assist the Director with the development of onboarding and learning programs based on contracts, grants, licensing, and Council on Accreditation (COA) requirements. Alert the Director and Human Resources, of any job performance issues which may require disciplinary action. Supervise andfacilitateweekly supervision meetings with the Case Managers. Ensureall supervision notes aremaintainedand current for all employee-held meetings. Manage the Emergency Phone Line on a rotating basis. Lead and/orassistwith planning and hosting regular team meetings. Ensure adequate training for employees including specific emphasis on the principles of Housing First, Trauma Informed Care, Harm Reduction and Positive Youth Development. 

Service Design and Delivery Tasks  

Ensure compliance with major grants, contracts, datacollectionand reporting requirements. Become familiar with andmonitorimplementation of the requirements of funding/referral agencies.  Maintain a positive working relationship with the key employees of the funding/referral agencies. Prepare required andtimelyreports for funders. Meet weekly withDirectorto discuss and review program operations and policies, initiate discussion on areas of concern and report on the status of clients. Ensureminimumprogram vacancies throughtimelyplacement of appropriately screened youth and young adults. Maintain, review, and approve,requiredcase notes, documentation, and reports. Adhere to the agency’s policies, procedures, Council on Accreditation, and funding requirements. 

Client Focused Tasks 

Ensure the development of individualized living plans for clients. Ensure thetimelycompletion of forms and reports required by the agency and all funders. Oversee proper delivery of support services to clients, such as employment, rentalassistance, housingstabilityand supportpermanent housing. Oversee completion of quarterly Performance and Quality Improvement (PQI) reviews and summaries. 

Community Relations  

Maintain a positive working relationship with Administration, health providers, faith-based organizations, and other groups who might provide services or refer clients. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

job requirements 

a. Education and Experience 

Bachelor’s degree in a human-service field preferred. Five years of relevant working experience, including supporting young people experiencing homelessness or housing instability. Minimum of 2 years supervisory or management experience. Demonstrated knowledge ofMS365Power Platform.