Manager, Professional Education And Strategic Operations

Manager, Professional Education And Strategic Operations

SALARY:  $65,475.49 - $76,084.45

LOCATION: Lynnwood, Washington

Description:

The Manager, Professional Education & Strategic Operations leads the development, implementation, and continuous improvement of professional development and workforce training programs. This crucial role is responsible for identifying market and client needs, creating innovative courses and certificates, managing strategic operations, coordinating badging and microcredentialing processes, and promoting professional growth opportunities for constituents. The Manager plays a critical role in driving enrollment, ensuring fiscal health, maximizing revenue, and maintaining program excellence across multiple locations and delivery formats.

This is an exempt position that reports to the Dean of Business, Entrepreneurship, & Professional Education.

For information on applying, please see Application Procedures and Required Documents, below. Applications received by November 24, 2025 5PM PST will receive priority consideration. This position is open until filled. 

Responsibilities include, but are not limited to:

Program Development & Strategy

• Research and assess employer, industry, and community workforce needs to develop forward-looking short-term certificate and training programs in business and technology.
• Lead the strategic planning, design, and scheduling of new short-term training programs and courses, ensuring alignment with institutional goals and market demands.
• Conduct market and competitive analyses to identify emerging trends and opportunities for program innovation.
• Set budget and enrollment targets; monitor financial health of programs to sustain or retire offerings as appropriate.
• Collaborate cross-departmentally to ensure optimal program reach and quality.

Course Creation & Management

• Oversee the full life cycle of course creation: designing learning outcomes, establishing course structure and length, developing competitive pricing models, and selecting instructional materials.
• Work collaboratively with subject matter experts to develop and continuously update curriculum to meet evolving industry standards and certification requirements.
• Manage course scheduling, facility coordination, and technology set-up (including virtual, hybrid, and in-person delivery).
• Ensure all courses adhere to best practices in adult learning and regulatory compliance.

Professional Development & Talent Management

• Oversee the recruitment, interviewing, hiring, assignment, onboarding, and professional development of instructors and program staff.
• Foster a culture of instructional excellence through coaching, evaluation, and ongoing training opportunities for team members.
• Promote collaboration and knowledge-sharing among faculty and staff to improve instructional effectiveness and enhance program reputation.

Business & Technology Training

• Lead the creation and delivery of high-impact training programs tailored to the needs of public agencies, private sector organizations, and community partners.
• Ensure that all business and technology training offerings are current, relevant, and responsive to workforce and employer needs.
• Work with internal and external partners to expand the range and reach of professional certificates and custom training contracts.
• Maintain deep knowledge of industry and regulatory standards pertinent to business and technology education.

Strategic Operations & Continuous Improvement

• Supervise day-to-day operations of professional development and workforce training programs, ensuring effective processes for registration, customer service, course materials, payroll, and financial reporting.
• Implement and refine operational systems to improve efficiency, quality, and student satisfaction.
• Oversee program budgets, monitor expenses and revenues, and ensure fiscal responsibility according to policies and contract requirements.
• Develop and document procedures for program administration, data collection, and record-keeping, maintaining audit and compliance readiness.
• Collaborate with marketing staff to promote offerings and drive enrollment; represent the college at industry, community, and institutional events.
• Evaluate outcomes through student, instructor, and client feedback, and lead efforts for program improvement using data-driven decision-making.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Education, Business, Technology, Organizational Development, OR a related field;
• Experience in program development, workforce training, or adult/professional education.
• Demonstrated expertise in designing, marketing, or managing professional education, business, and technology courses and certificates.
• Strong skills in project management, budget oversight, and operational process improvement.
• Proven ability to recruit, mentor, and develop instructional staff.
• Excellent communication, interpersonal, and analytical skills.
• Proficiency in the use of the Microsoft Office or Google suites.

PHYSICAL WORK ENVIRONMENT:

Work is typically performed in an office setting, and onsite/in-person. Recurring early/late hours (weekend/early morning/evening meetings).  This position requires the ability to drive and use of a personal vehicle. The ability to make sound judgments is essential.  The ability to sit at a desk/computer station, bend, stoop, walk and generally move around the office to consult with others, work within a busy environment and remain focused on tasks. Inventory management requires some lifting and moving of objects up to 30lbs. Excellent communication skills are essential. This includes the ability to speak clearly and fully comprehend written and spoken English and will include communication with people for whom English is not their first language. This also includes the ability to produce clearly written documents. Those who are multilingual are strongly encouraged to apply. 

COMPENSATION:   

Salary is $65,475.49 - $76,084.45 and is based on the Edmonds College administrative/exempt salary schedule, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options and more. Vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, and 24 vacation leave days per year.

WORK SCHEDULE:

Monday through Friday, 8:00 a.m. - 5:00 p.m., including some evenings and weekends.

FLSA Status:

The position is an exempt position under the Fair Labor Standards Act requirements.  

CONDITIONS OF EMPLOYMENT: 

• • You must document your citizenship or employment authorization within three days of hire.

• Criminal background check.  Prior to a new hire, a background check, including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

• All new positions are contingent upon funding.
• Currently, Edmonds College does not sponsor H-1 B visas.
• Complete, sign, and submit Declaration Regarding Sexual Misconduct

APPLICATION PROCEDURES AND REQUIRED DOCUMENTS:

All applicants must apply online.  No paper submissions or emailed materials will be accepted.  Your online application must include the following to be complete:

1. ​​Cover letter that addresses the required qualifications.
2. Current resume.
3. Names and contact information for three references.
4. Veterans wishing to claim veteran’s preference, please scan and attach your DD214 Member-4 form.

Important, if this posting is on an external website other than www.edmonds.edu/hr or Edmonds College Job Opportunities please follow one of these links to apply. Applying via an external webpage will not enter our application system.

ABOUT THE COLLEGE: 

Established in 1967, Edmonds College is a public, four-year, state college. It focuses on academic excellence, student success, and community engagement, which reflect the three aspects of its mission: Teaching | Learning | Community. It serves about 20,000 students annually, including more than 1,000 international students from more than 60 countries. The college offers nearly 70 associate degrees and 60 professional certificates in about 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit www.edmonds.edu. 

EEO/AFFIRMATIVE ACTION STATEMENT: 

The college provides equal opportunity in education and in employment per state and federal law. The college prohibits discrimination against any person due to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. For questions about our nondiscrimination policy or gender equality and athletic teams, contact Kathy Smith (Title IX and Section 504 Coordinator/Investigator); Clearview Building, Room 122B; kathy.smith@edmonds.edu, 425.640.1814.

JEANNE CLERY STATEMENT:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of Edmonds College’s commitment to safety and security on campus, the College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Edmonds College’s Annual Security and Fire Safety Report is available online at https://www.edmonds.edu/student-services/campus-safety-and-emergency-preparedness/clery-act/default.html.