Manager, Infrastructure Database Services

Title :   Manager, Infrastructure Database Services  (Full time role)

Location: Burlington, NJ Hybrid

The Manager, Infrastructure Database Services is responsible for leading and optimizing client ensuring reliability, performance, and scalability across corporate, distribution, and store systems. This hands-on leadership role oversees Oracle and Microsoft SQL Server platforms and manages delivery across both internal teams and offshore managed service providers (MSPs). The position drives modernization through automation, standardization, and cloud readiness while ensuring operational excellence through well-defined service delivery frameworks, metrics, and governance. The manager partners closely with Architecture, Security, Application, and Infrastructure teams to define database roadmaps, enforce standards, and deliver secure, performant, and cost-efficient data platforms that enable business growth and digital transformation.

A Day in the Life

• Lead and develop a high-performing team of Database Administrators (internal, contract, and offshore MSP resources).

• Define and execute database strategies aligned with enterprise infrastructure and data roadmaps.

• Oversee installation, configuration, patching, upgrades, and tuning of Oracle (RAC, Data Guard) and SQL Server (Always On) environments.

• Drive standardization, automation, and observability using tools such as PowerShell, Bash, Ansible, and Terraform.

• Implement proactive alerting, dashboards, and analytics to ensure uptime, resilience, and performance.

• Govern change, incident, and problem management processes consistent with ITIL practices.

• Partner with Architecture, Security, and Application teams to maintain database standards, resilience, and compliance.

• Collaborate with global MSP teams to ensure operational consistency, accountability, and excellence in service delivery.

• Ensure backup, recovery, and disaster recovery solutions meet RTO/RPO targets.

• Manage vendor relationships, contracts, and licensing; track performance through SLAs, scorecards, and quarterly business reviews.

• Develop and report on KPIs such as uptime, MTTR, SLA compliance, and capacity utilization.

• Serve as escalation point for critical incidents and coordinate root cause analysis and permanent remediation.

• Oversee budget planning, license forecasting, and operational cost optimization across on-prem, cloud, and MSP-managed platforms.

You'll Come With

• Bachelor’s degree in Computer Science, Information Systems, or related field (required)

• Oracle (OCI or OCP), Microsoft SQL, ITIL Foundation, and/or cloud database certifications preferred.

• 10+ years of progressive experience in database engineering and operations, including 3–5 years in a leadership role.

• Proven expertise with Oracle RAC, Data Guard, SQL Server Always On Availability Groups, and Azure SQL database environments.

• Strong background in performance tuning, capacity planning, HA/DR design, and automation.

• Experience managing hybrid/on-prem/cloud database infrastructures.

• Demonstrated success in leading MSP and offshore teams to deliver operational excellence and project outcomes

• Familiarity with DevOps, CI/CD, and Infrastructure-as-Code practices.

• Ability to operate effectively in a fast-paced, 24/7 environment with sound judgment and composure under pressure.

• Retail industry experience preferred

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