Manager, Fusion Center Operations

Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution built from the ground up. The Fusion Center Operations team encompasses three distinct teams at Zoox to ensure our robotaxis operates safely and efficiently throughout our different markets. Our team is focused on completing missions by leveraging real-time remote human context to navigate complex scenarios and supporting our riders with white-glove customer service.  We are a multi-faceted team responsible for feature product development and structured testing, and we serve as the link between operations and software departments. You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product. 

As a Manager of Fusion Center Operations, your role will be to lead a team of Team and Shift Leads to ensure they understand and execute short- and long-term targets. You will be the field expert for tools, features, and functions related to workflows, coordinating and streamlining processes in support of Fleet Operations at Zoox. Managers at Zoox are hands-on with their team, working with & alongside them daily, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards. They are disciplined team players who believe in doing everything necessary to accomplish the mission safely.